Job summary We are recruiting for a Chemotherapy Booker who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. The key role of our Chemotherapy bookings team is to be responsible for the booking of all SACT treatments within MVCC, working closely with our clinical teams To co-ordinate and arrange treatment for the Cancer Centre's patients, and for ensuring the patients' medical records are properly maintained. You will be by dealing with patient queries over the phone and by email, processing and sending out updated appointments by letter and text message In addition, you will receive a High Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,314 and a maximum payment of £5,436 per annum pro rata. At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us. Main duties of the job To provide day to day supervision and support of all Chemotherapy treatment bookings to ensure they are booked in a timely manner. To deal with all patient referrals from clinicians, ensuring that the first treatment is scheduled within the Cancer waiting times targets. To develop a specialist knowledge of Cancer treatment bookings To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around their experience To schedule all Chemotherapy treatment in the Cancer Centre according to Mount Vernon Cancer Centre protocols. Develop specialist knowledge of the Electronic Scheduling system for all bookings. To plan patient treatment and unit capacity efficiently, having consideration for a range of influencing factors. To plan ahead and to reschedule treatments when necessary, to ensure that the treatment capacity is fully utilized About us At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda. We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know. We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen. Date posted 30 January 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum, plus 15% High Cost Area Supplement Contract Fixed term Duration 12 months Working pattern Full-time Reference number 361-6927298 Job locations Mount Vernon Cancer Centre Rickmansworth Northwood HA6 2RN Job description Job responsibilities ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future. We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers. Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Job description Job responsibilities ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future. We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers. Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Person Specification Qualifications / Training Essential 5 Grade A-C GCE or equivalent, including English & Maths Desirable Existing knowledge of Chemotherapy booking process Previous Experience Essential Previous experience of delivering high standard work in a fast-paced, high volume environment Experience of working both in a team and autonomously Experience of working in a diverse environment, valuing equality for patients and staff Experience of working in a diverse environment, valuing equality for patients and staff Desirable Previous oncology experience Patient contact Hospital PAS system Previous experience in a Health or Care setting Skills Essential Ability to work on own initiative Good computer skills Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff Ability to follow complex protocols and feed back to senior staff as appropriate Excellent written communication skills, with attention to accuracy and ability to proof read Excellent organisational and time management skills to meet deadlines Strong customer care skills, treating customers with dignity and respect Tact & Diplomacy skills to deal with sensitive issues discreetly Knowledge Essential Knowledge of workings of clinics / hospital procedures Knowledge of and commitment to continuously improving Services through an ability to sustain clear performance focus on achieving demanding goals Knowledge of office systems including Microsoft Office, Word, Outlook and Excel Desirable Knowledge of medical terminology Person Specification Qualifications / Training Essential 5 Grade A-C GCE or equivalent, including English & Maths Desirable Existing knowledge of Chemotherapy booking process Previous Experience Essential Previous experience of delivering high standard work in a fast-paced, high volume environment Experience of working both in a team and autonomously Experience of working in a diverse environment, valuing equality for patients and staff Experience of working in a diverse environment, valuing equality for patients and staff Desirable Previous oncology experience Patient contact Hospital PAS system Previous experience in a Health or Care setting Skills Essential Ability to work on own initiative Good computer skills Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff Ability to follow complex protocols and feed back to senior staff as appropriate Excellent written communication skills, with attention to accuracy and ability to proof read Excellent organisational and time management skills to meet deadlines Strong customer care skills, treating customers with dignity and respect Tact & Diplomacy skills to deal with sensitive issues discreetly Knowledge Essential Knowledge of workings of clinics / hospital procedures Knowledge of and commitment to continuously improving Services through an ability to sustain clear performance focus on achieving demanding goals Knowledge of office systems including Microsoft Office, Word, Outlook and Excel Desirable Knowledge of medical terminology Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East and North Herts NHS Trust Address Mount Vernon Cancer Centre Rickmansworth Northwood HA6 2RN Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)