CRM Business Analyst/Consultant
(Dynamics + Salesforce or dual CRM required)
18+ months contract
£500-550 a day (Outside IR35)
**Maidenhead 3 days required on site**
The Company + Scenario:
We are proud to partner with one of the UK's most respected and biggest Managed IT Service providers as they undertake a major multi year sales system replacement programme.
Currently in vendor selection stage they are reviewing CRM system selections and the partner. They now require a CRM Business Systems Analyst/Consultant to take responsibility for gathering, analysing, documenting, and managing business requirements through the full lifecycle of programme, from initial scoping through to detailed requirements during the build and test stages and to work closely with the selected vendor product partner as the conduit between the programme teams and the CRM partners teams.
You must also have a strong understanding of the sales CRM components at enterprise including Lead to Opportunity and CPQ.
A billion turnover technology solutions business and trusted UK partner they are one of the UK's best companies to work for with historic top UK places on glassdoor, Sunday times and a stack of other cultural awards and best in class awards. Not to mention a multitiude of technology awards for their activities.
The Role:
This role involves close collaboration with various stakeholders, including business sponsors, senior users, sales teams, IT teams, and third-party partners. It requires excellent communication, collaboration, and analytical skills along with an in-depth CRM business systems background at enterprise and with 2 major vendor full product experiences (Dynamics CE/CRM and Salesforce backgrounds would be ideal but one of those with Oracle or netsuite will be considered)
As the CRM Business Systems Analyst/Consultant, you'll be responsible for:
* Collaborating with business stakeholders to elicit and document requirements
* Own the Sales/CRM system requirements in your key area's
* Creating clear and detailed business and functional requirement documents (BRDs/FRDs)
* Analysing and prioritize requirements to ensure they align with business objectives
* Act as a liaison between business stakeholders and technical teams
* Ensure the As Is - To Be is delivered and from the vendor partner consulting business selected, RQ's are met by their functional/technical process and challenged
* Ensure UAT/system testing is meets all the RQ's + needs of the programme RQ's
* Proven experience as a CRM Business Systems Analyst at enterprise
* Been involved in the implementation of a number of complex enterprise CRM transformations
* Lead to Opportunity including opportunity management, account and contact management, pipeline management, renewals management, sales forecasting, bid/tender management
* Multinational implementations in multiple countries, currencies, time zones, languages etc ideally of interest.
* Hybrid working – 3 days in the office and 2 days working from home (not negotiable)