Job Overview
An exciting opportunity has arisen for an Emergency Department Receptionist / Admin Assistant to join the Emergency Care Directorate’s Administration Team at Ysbyty Gwynedd.
This is a permanent Band 3, 18 hour position.
The successful candidate will be the first point of contact for patients, relatives and visitors to the Emergency Department and must demonstrate a professional and sensitive manner and maintain confidentiality at all times.
You will possess a good standard of education, previous experience of working in an administrative / customer service setting and have excellent communication skills. You will need to be able to work as part of a team and be efficient and organised with your own workload.
You will work with a friendly team who provides a variety of reception and administrative duties to assist the smooth running of the Emergency Department. The Emergency Department Reception provides 24/7 cover, 365 days per year which consists of Early, Late, Night Shifts and Bank Holiday working.
Main duties of the job
To provide an efficient reception and administration service to the Emergency Department whilst working as part of a multi-disciplinary team to ensure that an effective service is provided and patient satisfaction is maximised. Also to promptly and efficiently exercise own judgement to resolve patient queries within own professional constraints.
By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.
Minimum Requirements
The ability to speak Welsh to a minimum of Level 3 is essential for this post.
Person specification
Qualifications
Essential criteria
* Able to demonstrate English and Mathematics to GCSE C Grade or equivalent level
* NVQ Level 3 Customer Care or equivalent qualification or experience
Experience
Essential criteria
* Previous Clerical / Office / Reception experience
* Customer Service Experience
* Problem solving skills / ability to work independently
Skills
Essential criteria
* Welsh speaker to minimum Level 3
* Excellent communication skills
* Accurate VDU and keyboard skills
* Able to work in a busy environment and deal with a number of different tasks
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
Industries
* Hospitals and Health Care
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