We are seeking a confident and enthusiastic Head Veterinary Receptionist to lead our exceptional team of receptionists at Kingston Vets. You will be based across our two sites in the picturesque regions of Somerset and Dorset. This role is primarily based at our Yeovil practice, with one day a week spent at our Sherborne site. Duties include; Supporting the team to deliver an exceptional customer experience Involvement with various aspects of training and ensuring the team are confident in all aspects of their role Recruitment - assist with interviewing and carrying out inductions for all new starters Assisting with rotas, sorting holiday/sickness cover and monthly submissions for payroll Managing the diary Fire Marshall duties and Health & Safety Supporting the Practice Director as required Working collaboratively with the clinical teams Why join us? At Kingston Equine Vets, we are passionate about horses and dedicated to providing exceptional care and services. Our state-of-the-art facility is a haven for equine enthusiasts, and we pride ourselves on our friendly, professional team. More About You The ideal candidate will have previous managerial experience, be approachable, and demonstrate excellent problem-solving skills and a proactive mindset. We are looking for someone who leads by example and is dedicated to working alongside the team each week to foster collaboration and excellence. A passion for working with both people and their pets is essential Veterinary experience would be great however we are open to applicants from similar industries or with transferable skills. Your shift pattern You will work 40 hours per week Monday - Friday, on a flexible shift pattern that will be discussed at interview. You will have a share of Saturday mornings 8:30 am - 12:30 pm, with TOIL. In addition to a competitive salary, you will benefit from: 6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care