The Operations Manager role will provide operational and strategic management of the KSS ACCTS hosted by the Royal Surrey Foundation Trust. As part of the senior KSS ACCTS transfer service management team this post holder will develop the service in accordance with strategic plans, including working alongside the clinical lead, lead transfer practitioner and duty transfer team. The service leadership team will be based at The Royal Surrey County Hospital in Guildford, Surrey but will be required to travel to the hub sites and to sites across the NHSE South East region as required. The operations manager will provide management to the transfer team and work closely with the clinical lead and lead transfer practitioner to ensure the delivery of effective and high quality services to patients. They will be responsible for the day-to-day management of the critical care transfer services in accordance with agreed objective, targets, quality standards, controls and resource constraints. They will also coordinate the planning, development and implementation of service improvement, capital and other projects for the areas they are responsible for. They will support clinical governance processes within their areas and assist clinical colleagues with the management of risk. The role will also require the management of training, recruiting and retaining high quality staff, provide effective appraisal and team working and strong staff involvement in decision making within the sphere of responsibility. Communication is key and the post holder will have responsibility for establishing and maintain robust systems to cascade information, receive feedback, and take appropriate action where necessary.