Under the leadership and guidance of the Store Management, as a Supervisor you are responsible for providing outstanding customer service, building and maintaining a loyal client base, providing clients with product knowledge, informing clients of new arrivals and working as part of a team to meet individual, boutique and brand objectives. You are the first relay of supervision on the floor with the team. Participating actively in the daily briefing and ensuring that it is properly understood by the teams in the daily monitoring of their activities on the floor.
Carrying out accurately of weekly analyses and weekly reports if requested by the Manager.
Assisting the management team in the deployment and implementation of the Christian Louboutin Sales Ceremony by the teams
Operationally develop the members of the team teaching them sales technics and coaching them.
Demonstrating and reflecting the luxury brand image through the service you deliver, your positive and professional attitude, personal grooming, dress code and through the expected standards of behavior.
Attending and participating in all training events such as sales techniques, sales ceremony or product knowledge trainings.
Partnering effectively and collaboratively with all team members to contribute to a professional and rewarding workplace culture.
Assisting the management team alongside fellow colleagues to support with the daily operations or back office activities of the location.
Actively striving to support sales team in achieving key performance indicators, in order to improve boutique/concession results and reaching individual and store targets.
Demonstrating competent awareness of our overall business performance and the surrounding market/industry.
Developing detailed and extensive knowledge of our brand culture and DNA, in order to feed in-store collective skillset/knowledge.
Developing detailed and extensive knowledge of all products and our brand culture and DNA, in order to provide exceptional customer service and to build sales.
Relationship Building & Customer Relationship Management
Building and maintaining quality relationships with clients, resulting in strong sales performance.
Ensuring loyalty to the brand by development of these relationships through personal interaction and active client-telling.
Driving CRM in your location and maintenance of your client file/book.
Demonstrate an entrepreneurial approach to growing your client base and client spend including outreach to clients for events
Operational management of the field team
Supporting the induction of new sales associates with huge attention to details under supervision of the store manager
Supporting the training and development of the team on till procedures, Health and Safety and Loss Prevention, together with the Store Manager.
Supporting the management team with Planning, opening/closing of the store, organization, stock management, cash management and reporting.
Backoffice management
Controlling and filing of Z ticket and tax refund.
Accessing sales reports when needed in coordination with on duty managers to update hourly/daily KPIs.
Substantial experience as a Supervisor for a luxury brand
Excellent understanding of store procedures and selling and CRM techniques.
Able to transfer his/her knowledge, to train his/her colleagues, organize them on the field.
Coaching capabilities. Fluent in English; additional languages are a plus.
Strong client-telling skills in order to ensure client contact is maintained engaging them in a long-term professional and loyal relationship.
Where or when there is no specific cashier, management of financial transaction processes as required. Proficiency in financial transaction processes and stock management when needed.
Proficient in Microsoft Outlook and Excel.
Must adhere to Company policies and procedures at all times and act with a sense of corporate responsibility
Open-minded to diversity internally and externally – ready to work with different people with respect and without bias.
Passionate about her/his own career development and self-awareness of areas of improvement.
Our commitment lies in cultivating internal talent, and we actively collaborate to deliver a personalised training experience that aligns with individual strengths, motivations, and areas for growth.
Christian Louboutin opened his first boutique in Paris in 1992. The collections for both men and women combine wit, glamour, elegance and technical proficiency like no other. 2014 welcomed the launched of Christian Louboutin Beaute with its first nail colour, Rouge Louboutin. The collection has continued to diversify since then with the launch of lip in 2015, fragrance in 2016 and more recently a wonderful eye collection in 2017. With an extensive range of collections, Christian Louboutin now counts more than 130 boutiques globally.
Our people are at the heart of our brand. Our colleagues have in common the passion and dedication to our Brand, and its continued success.
Diversity, Equity, and Inclusion:
The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. By submitting your CV and application information to Christian Louboutin UK Ltd for the above role, you hereby consent to be contacted by email and/or by telephone in relation to this recruitment process by the HR, Northern Europe Team.
~ Christian Louboutin UK Ltd respects your privacy and your desire to understand how your information will be handled and used.