Housing Concierge Blyth, Ashington, Cramlington & surrounding areas Permanent, Full time (37.5 hpw), working on a rolling shift pattern, 3 shifts one week and 4 the next. Pay £12 per hour (salary £23,464 per year) and great benefits including Health Cash Plan Home, a place where you belong We’re looking for new Housing Concierges to join our growing teams. Here at Home Group, we look after our vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours. Typical shift as a Housing Concierge There is so much more involved than just being, stuck in an office monitoring CCTV or patrolling the premises. The first line of support for our customers when our wider team or their own support network aren’t around to help You’ll manage the health and safety of the service, attending customers homes to check fire doors, look for any defects and making sure everything is as it should be. Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services. Finally, if there is time, you’ll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK You bring Calm under pressure with great communication skills You get a kick out of supporting the most vulnerable in society (maybe you‘ve worked in public service, or the military). You know what’s required to look after the public and our customers too. You’re sociable and interested in people and their stories and like getting to know people. You use your people insights and keen eye for detail to spot changes in behaviour. You recognise when things are about to go wrong and are confident intervening in a sensitive way. A team player with the confidence to work alone. Don’t worry you’ll have the full back up of our wider team including our out of hours emergency support team. To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review. Our team You’ll join Josh and our Northumberland Housing Team, we’re super passionate about what we do We’re really proud of the work we do and are super passionate about creating beautiful, safe and stable homes for our customers. We’re a supportive bunch and like to get stuck in where we can, we all have different skills and are happy to share them with one another. Our team is one of the newest in Northumberland and we are here to support our services with all housing related activities. We thrive off difference, no day is the same and we love it Job details You will be required to travel between Blyth, Ashington, Cramlington and surrounding areas. Working 3 days one week and 4 day the next on a rota based pattern, the shifts are 12 hours between 8AM and 8PM. You will get every other weekend off Although you’ll do some lone work, we do get together regularly for training and team meetings. Able to use technology to monitor CCTV, update records and monitor customer accounts. You’ll need an Enhanced DBS check done and we pay for that. You'll need to have some understanding of Health and Safety compliance. A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work What’s in it for you? 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. We Grow Our Own colleagues (not literally of course), when you’re ready for the next step in your career, you can grow with us Colleagues really matters to us, that’s why we’re the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. Learn more about our benefits on our website. Find out more Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. S ometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitmenthomegroup.org.uk