Sports & Recreation Assistant - Eastbourne, East Sussex Eastbourne Sports Park 20 hours per week (Weekdays & Weekends) - Permanent Job Description The Wave Team has considerable experience in the management of all aspects of community leisure, such as managing leisure centres (wet and dry), operating dual use sites (for example, schools and colleges), running sport and physical activity programmes (both indoor and outdoor). The key purpose of this post is to ensure that the building is running smoothly. This means working with the Duty Manager to ensure the centre is clean and tidy and that customers are getting a great service. Also to provide a constant surveillance of customers in the facility. acting immediately and appropriately to secure the safety of customers in the event of emergency. When necessary, you will provide emergency care and treatment as required until the arrival of emergency medical services. Customer Service The priorities of the Sport and Recreation Assistants are: To provide a friendly and efficient service to all customers. To pro-actively provide information to promote the Sports Centre to the public at all times. To respond positively to customer enquiries. To sell gym memberships Document and book in activities, events and participants to classes. General Tasks To clean all areas of the Centre including the gym, changing rooms, toilets, showers, storeroom, sports hall and outdoor areas to ensure exceptional standards of hygiene and cleanliness. To ensure that all users behave in an orderly manner at all times and take appropriate action should any member of the public misuse the facilities. To assist with the delivery of continuous improvement plans. To set up and down any equipment required. To assist in the maintenance, use and updating of safety equipment and to ensure that the requirements of the Health and Safety at Work Act are properly adhered to. To be diligent about compliance with the Trust’s Health and Safety Policy. To take on relevant responsibilities during Emergency Procedures. To ensure day to day preparation of facilities e.g. Equipment and set ups To operate Reception, telephones and booking systems To carry out any administration tasks as required To supervise the centre as required. To be a key holder. Other Duties To carry out other duties as required. To adhere to Wave Active Limited’s policies and procedures. Personal Specification Good interpersonal abilities Tact and diplomacy when dealing with customers who are breaking the rules Ability to stay calm under extreme circumstances Excellent observation skills Quick reaction in dangerous situations Customer focused Driven and Enthusiastic Passion for providing exceptional service Team Player Similar work environment Able to organise leisure sessions in at least one activity To be flexible to the changing demands of the business To be able to follow Wave Active Limited Policies and Procedure.