Job Description
Senior Customer Success Manager – Ebsta
Location: Shoreditch, London, UK (Office-based 3 days a week)
Salary: £50,000 - £60,000 per year + Bonus & Commission
About Ebsta
Ebsta is a fast-growing SaaS company that helps businesses optimize their customer engagement and revenue operations. Our AI-driven platform integrates seamlessly with CRM systems to provide actionable insights, improve sales efficiency, and drive customer success. As we scale rapidly, we're looking for a Senior Customer Success Manager to join our team and play a key role in our growth journey.
The Role
As a Senior Customer Success Manager at Ebsta, you will be responsible for managing and growing relationships with our key customers. Your primary focus will be ensuring customer satisfaction, driving product adoption, and maximizing customer value. This role is ideal for someone with 3+ years of experience in Customer Success or Account Management who is looking to transition into a leadership role within a dynamic tech startup.
Key Responsibilities
1. Own and develop strong relationships with a portfolio of high-value customers, ensuring their success and retention.
2. Work closely with internal stakeholders, including sales, prod...