Who are VITTA Group?
VITTA Group is a supply artery to life critical industries by manufacturing and supplying scientific, laboratory and chemical products worldwide, operating in the Education, Scientific, Wholesale and Healthcare market. Our core values: Hungry, Humble, Smart serve as the core foundations of our organisational culture, driving us toward unprecedented achievements in Innovation and supply chain.
We are relentless in our pursuit of excellence. We hunger for knowledge, challenges, and the constant evolution of healthcare solutions, which drives us to push boundaries, fostering a dynamic, innovative environment. Grounded in humility, we recognise the collective strength of our diverse team. We acknowledge that collaboration fuels innovation. Our humility allows us to learn from each other, embrace feedback, and continuously grow, fostering a culture of mutual respect and open communication. Intelligence is not just about technical prowess; it's about emotional intelligence, effective collaboration, and strategic thinking.
Together, these values create a culture where ambition meets collaboration, where passion meets practicality, and where innovation meets impact. People who live our values, thrive at VITTA Group and benefit both personally and professionally by engaging in the VITTA Group journey.
What are we looking for in this position?
* Provide prompt and professional responses to customer inquiries via phone, email and tickets
* Build and nurture long-term relationships with customers, acting as their primary contact within the organisation
* Manage and maintain customer portals across all sectors
* Manage, maintain, and renew standing order contracts, alongside the purchasing team, ensuring accuracy and timely updates inline with the agreed delivery schedule, for continued customer satisfaction
* Support the finance team by being aware of the overall debt situation for customers in each sector, proactively chasing aged debt and placing holds on orders, for accounts exceeding credit limits, as part of the customer service routine
* Assist the sales team on follow up of quotations, ensuring the CRM is updated accordingly
What will we need you to have?
* Always adhere to our core company values; Hungry, Humble, Smart
* Delivering consistent, world class customer care
* Have the ability to identify opportunities to streamline processes, improving the customer experience, making tasks easier for the internal team, and enhancing overall efficiency and cost-effectiveness for the company.
* The ability to focus on finding and securing leads and qualifying them in a fast-paced environment despite distraction
* Excellent rapport building skills and the ability to build relationships with multiple stakeholders
* Track record in personal task and time management with the ability to prioritise workload
* Good observation skills, attention to detail and initiative to build a strong customer knowledge and understanding
* Ability to be office based in our Peterborough office
What will you get?
* Salary of £28,000 to £33,000 per annum
* Profit Sharing Bonus Scheme
* Commitment to your Personal & Professional Development
* Contributory Pension
* Employee Discounts and Employee Assistance Platform
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