Account Manager - April start
Location: Blackburn, Lancashire
Type: Permanent Full Time (37.5 hours per week, Monday to Friday 8am to 4.45pm, finish 12.30pm on Fridays)
Hybrid: Mix of working from home and the office
Salary: £26,250 rising to £28,350
Benefits:
1. 27 days holiday plus bank holidays, increasing to 32 days in accordance with service
2. Birthday leave
3. Opportunity to purchase up to an additional 5 days holiday per year
4. Contributory pension scheme
5. Life insurance based on 4 x annual salary
6. Annual CPD days and opportunities for career development and progression
7. Modern facilities
8. Family friendly policies
9. Scope for hybrid working
10. Free parking on and off site
Our training provider is a large independent training provider based in Blackburn and is owned by the University of Central Lancashire. They have a heritage of over 50 years in Lancashire, delivering learning and development solutions and pride themselves on delivering excellence in learning and creating outstanding talent.
Are you a people person with a real passion for making a difference? Do you enjoy building and developing relationships and do you consider this to come naturally to you? Would you like a role where you can give back and genuinely make a difference to people's lives every single day?
As part of this exciting opportunity, you will engage with and be responsible for a variety of employers across the North West and on a national scale. The employers you engage with will provide high-quality apprenticeship opportunities, and it is your responsibility to act as their main point of contact, cross-selling our clients' full offer and being on hand to support with any training requirements, upskilling needs, and to problem solve. There will be lots of warm leads coming through, where you will make appointments to go out to see Employers to gain a full understanding of the training support they need.
The successful candidate will provide excellent customer service consistently, work closely with our operational departments, and achieve set KPIs across our Apprenticeships, Apprenticeship Preparation Programme, and commercial training. There will be an expectation to work with other departments to provide updates on all employer engagement activities.
Some of your responsibilities include:
1. Being the point of contact for all customer account management matters by regularly holding face-to-face meetings with new and existing customers to discuss any account matters, including issues arising, future needs, concerns, or queries.
2. Provide a responsive customer service to new and existing clients by responding to any customer contact enquiries through email, phone, or meetings in a timely manner.
3. Maintain and grow existing client relationships which in turn will help develop new business leads by upselling and cross-selling our clients' offer.
4. Manage pipeline and opportunities for both Apprenticeship and Commercial sales against agreed KPIs.
5. Provide weekly updates on reporting of sales results against target.
6. Build and maintain strong customer relationships by providing information, advice, and guidance on all Apprenticeships, Traineeships, and Commercial training to maximise business income and opportunities.
7. Build and maintain strong working relationships with key stakeholders and customers by gaining a robust knowledge of the marketplace and identifying any business growth opportunities/programmes within both existing and new markets.
To Apply: For the Account Manager role in Blackburn, Lancashire, please email your CV to [email address].
Tina Lacey Recruitment is a specialist recruitment agency dedicated to the skills, training, and employability sectors nationally. We are committed to giving full free pre-interview advice and guidance right throughout the interview process.
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