Job summary An opportunity has arisen for a Homecare assistant to join our Procurement and Homecare team. We are looking for an enthusiastic and efficient person, who is initiative-taking, and patient focused. The postholder will be responsible for the day-to-day management of homecare services. This includes prescription and invoice processing, managing patient and clinician queries, training staff, whilst supporting the delivery of service-related performance indicators. The post holder will be supporting the Homecare Technician with complaints and incidents, co-ordinating service reviews, implementation of new homecare services and change management of existing services and audits. They will ensure adherence and compliance to national homecare standards and the timely supply of medicines in accordance with NHS medicine procurement contracts. The successful candidate must also be able to demonstrate effective communication and interpersonal skills, as they will be working in a busy team and will be communicating with a variety of professionals across the Trust. Training will be provided. To apply online, please visit our website. If you experience any technical difficulty, or you require additional support with your application please call the 24-hour recruitment line on 0151 482 7575 and leave your phone number so we may contact you. For an informal discussion, please contact Lindsey Coppell on: 0151 482 7815 or Email: wih-tr.PharmacyRecruitmentnhs.net Main duties of the job Responsible for raising pharmacy homecare orders and processing homecare prescriptions to Homecare Providers in a timely manner. Responsible for the processing of invoices and credits, ensuring that price discrepancies are investigated and resolved. Liaising with clinical teams with respect to prescription queries and processing urgent requests. Ensuring prescription checklists and receipts are reconciled in a timely manner. To monitor outstanding orders and contacting homecare providers, patients or clinical teams to ensure orders and deliveries are processed and delays are appropriate and documented. Ensuring and maintaining patient consents on JAC homecare module frameworks and amending records as is appropriate. Reporting complaints and incidents and following up where appropriate. To answer patient queries and liaise directly with patients with regards to homecare related queries and supply concerns. Reviewing KPIs with Homecare Technician to ensure consistency of service. To ensure patient records (e.g. filling, scanning, email correspondence) are kept up to date and relevant. To participate in audit and service improvement projects with support from Homecare Technician and Pharmacist Any other duties as required by the Chief Pharmacist or his/her deputy About us All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients. Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents. We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint. We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m. The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales. Date posted 14 April 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time Reference number 408-25-259 Job locations Wirral University Teaching Hospital Arrowe Park Road Upton CH49 5PE Job description Job responsibilities Please see attached Job Description for further information about the Homecare Assistant position available at WUTH. Job description Job responsibilities Please see attached Job Description for further information about the Homecare Assistant position available at WUTH. Person Specification Qualifications, Specific Experience & Training Essential NVQ 3 (Pharmaceutical Services) or equivalent experience in procurement and invoicing ECDL Excellent keyboard skills Proven record of at least 18months work experience (1 year if degree entry) Purchasing/Invoicing experience Education and training of staff Understanding of procurement methods Adherence to and implementation of procedures Desirable Education to degree level Working in a Pharmacy Department Experience with JAC Knowledge of pharmaceutical products Knowledge and Skills Essential Perform basic mathematical calculations in relation to work Use initiative Good oral & written communication skills Organise & prioritise workload Word processing, -mail, accurate data entry skills Work to deadline Good problem solving skills Excellent communication skills Self motivated Able to multi-task Work independently on designated tasks Personal Attributes Essential Enthusiasm for the position Lead by example Methodical with attention to detail Friendly, empathetic and reliable team worker able to relate to all grades of staff Ability to cope well within a busy environment Conscientious and reliable Person Specification Qualifications, Specific Experience & Training Essential NVQ 3 (Pharmaceutical Services) or equivalent experience in procurement and invoicing ECDL Excellent keyboard skills Proven record of at least 18months work experience (1 year if degree entry) Purchasing/Invoicing experience Education and training of staff Understanding of procurement methods Adherence to and implementation of procedures Desirable Education to degree level Working in a Pharmacy Department Experience with JAC Knowledge of pharmaceutical products Knowledge and Skills Essential Perform basic mathematical calculations in relation to work Use initiative Good oral & written communication skills Organise & prioritise workload Word processing, -mail, accurate data entry skills Work to deadline Good problem solving skills Excellent communication skills Self motivated Able to multi-task Work independently on designated tasks Personal Attributes Essential Enthusiasm for the position Lead by example Methodical with attention to detail Friendly, empathetic and reliable team worker able to relate to all grades of staff Ability to cope well within a busy environment Conscientious and reliable Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Wirral University Teaching Hospitals NHS Trust Address Wirral University Teaching Hospital Arrowe Park Road Upton CH49 5PE Employer's website https://www.wuth.nhs.uk (Opens in a new tab)