Job summary This role is a Health Care Assistant role based in a busy Urgent Treatment Centre in Fleetwood. Undertaking a range of clinical and administrative duties. Main duties of the job The post holder will undertake a range of clinical duties including venepuncture, ECGs, wound care, observations, and applying plaster of paris to patients with fractures and personal care to patients. The post holder will also contribute to administrative, reception/floorwalker and housekeeping duties within the service location. About us The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services. Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do. Date posted 11 November 2024 Pay scheme Other Salary £12.80 an hour Contract Permanent Working pattern Full-time Reference number U0051-24-0133 Job locations Fleetwood Health & Wellbeing Centre Dock Street Fleetwood Lancashire FY7 6HP Job description Job responsibilities DUTIES AND RESPONSIBILITIES Post holder will ensure prompt reporting of any relevant information regarding patients including observation of progress or deterioration in the patients condition to the trained staff Endeavour to maintain good standards of communication both in written and oral form Make entries on patient records to record clinical interventions Make entries in the clinical notes using the service areas computer programmes ADASTRA and EMIS Complete associated documents to accompany specimens using Cyberlab where available and label specimens Communicate with patients and carers in a polite and pleasant manner Receive and deliver patient related information to and from other departments via the telephone/ emails Acknowledge and accommodate barriers to communication and understanding including speech, hearing, language, and emotion May be required to encourage patients to comply with programmes of care Initiate emergency action when required Obtain and dispatch specimens on request Undertake routine administration and reception Assist patients using our self-assessment device (Floorwalker role) Assist in the ordering and supplying of materials and equipment e.g. stores after authorisation by the reception team leader Inform the Clinical Lead of any untoward incidents Take responsibility for the cleaning and stocking of clinical areas Dispose of clinical waste in a safe manner for each clinical room Contribute to infection control measures by adhering to infection control policies/procedures Education and In Service Training Be fully conversant in all the clinical computer systems used within Fleetwood Urgent Treatment Centre Attend relevant study/induction days, seminars, courses etc. for individual development and for the benefit of the service. Keep up to date with mandatory training. The above list of duties and responsibilities is not intended to be fully comprehensive and may be amended to take account of changing circumstances or requirements following consultation with the post holder. Where necessary relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged. Confidentiality In the course of your duties, you may have access to confidential information about patients, staff or health service business. On no account must such information be divulged to anyone who is not authorised to receive it. Confidentiality of information must be preserved at all times whether at or away from work. FCMS has in place a Whistle blowers Policy for staff wishing to express concerns. Data Protection Act, 1998 Carry out any requirements within the duties applicable to the Data Protection Act, 1998. Health and Safety At Work Act, 1974 Observe all responsibilities and carry out all duties, whether general to all employees or specific to the post, relating to Health and Safety in accordance with the Practice and Departmental Safety Policies and any statutory requirements. Clinical & Corporate Governance/Quality Assurance All employees are expected to comply with the clinical and corporate governance arrangements of FCMS. Every employee is personally responsible for the quality of the work, and standard of care, which they individually provide. It is their duty to seek to attain the highest standards achievable both individually and collectively within their knowledge, skills and resources available to them. Outside Employment/Outside Interests If you have other work or outside interests, this must not conflict with your duties and responsibilities of your attendance for work as an employee of the Practice. It is a condition of appointment that you must inform your manager before taking up of any private practice, work for outside agencies or other employers, other work for this Practice (including bank work), voluntary work or outside interests you have or propose to have. This is to ensure there is no question of it creating a conflict of interest with your NHS duties. You must also therefore seek your manager's approval before taking on any such other work or outside interest at any time after entering employment. Working Time Directive You are required to comply with the regulations governing working time and to any locally agreed associated arrangements. Harassment and Bullying The Practice condemns all forms of harassment and bullying and is actively seeking to promote a workplace where employees are treated with dignity, respect and without bias. Equal Opportunities In all the foregoing text any reference to one gender whether direct or implied equally includes the opposite gender unless specifically stated to be otherwise. Fire Training Each member of the staff has a statutory obligation to attend a Fire Lecture each year. It is the responsibility of each member of staff to ensure that they comply with this legal requirement. No Smoking Policy FCMS has a no smoking policy Disclosure/Criminal Record (DBS) This post will be subject to enhanced disclosure under DBS. Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role. Job description Job responsibilities DUTIES AND RESPONSIBILITIES Post holder will ensure prompt reporting of any relevant information regarding patients including observation of progress or deterioration in the patients condition to the trained staff Endeavour to maintain good standards of communication both in written and oral form Make entries on patient records to record clinical interventions Make entries in the clinical notes using the service areas computer programmes ADASTRA and EMIS Complete associated documents to accompany specimens using Cyberlab where available and label specimens Communicate with patients and carers in a polite and pleasant manner Receive and deliver patient related information to and from other departments via the telephone/ emails Acknowledge and accommodate barriers to communication and understanding including speech, hearing, language, and emotion May be required to encourage patients to comply with programmes of care Initiate emergency action when required Obtain and dispatch specimens on request Undertake routine administration and reception Assist patients using our self-assessment device (Floorwalker role) Assist in the ordering and supplying of materials and equipment e.g. stores after authorisation by the reception team leader Inform the Clinical Lead of any untoward incidents Take responsibility for the cleaning and stocking of clinical areas Dispose of clinical waste in a safe manner for each clinical room Contribute to infection control measures by adhering to infection control policies/procedures Education and In Service Training Be fully conversant in all the clinical computer systems used within Fleetwood Urgent Treatment Centre Attend relevant study/induction days, seminars, courses etc. for individual development and for the benefit of the service. Keep up to date with mandatory training. The above list of duties and responsibilities is not intended to be fully comprehensive and may be amended to take account of changing circumstances or requirements following consultation with the post holder. Where necessary relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged. Confidentiality In the course of your duties, you may have access to confidential information about patients, staff or health service business. On no account must such information be divulged to anyone who is not authorised to receive it. Confidentiality of information must be preserved at all times whether at or away from work. FCMS has in place a Whistle blowers Policy for staff wishing to express concerns. Data Protection Act, 1998 Carry out any requirements within the duties applicable to the Data Protection Act, 1998. Health and Safety At Work Act, 1974 Observe all responsibilities and carry out all duties, whether general to all employees or specific to the post, relating to Health and Safety in accordance with the Practice and Departmental Safety Policies and any statutory requirements. Clinical & Corporate Governance/Quality Assurance All employees are expected to comply with the clinical and corporate governance arrangements of FCMS. Every employee is personally responsible for the quality of the work, and standard of care, which they individually provide. It is their duty to seek to attain the highest standards achievable both individually and collectively within their knowledge, skills and resources available to them. Outside Employment/Outside Interests If you have other work or outside interests, this must not conflict with your duties and responsibilities of your attendance for work as an employee of the Practice. It is a condition of appointment that you must inform your manager before taking up of any private practice, work for outside agencies or other employers, other work for this Practice (including bank work), voluntary work or outside interests you have or propose to have. This is to ensure there is no question of it creating a conflict of interest with your NHS duties. You must also therefore seek your manager's approval before taking on any such other work or outside interest at any time after entering employment. Working Time Directive You are required to comply with the regulations governing working time and to any locally agreed associated arrangements. Harassment and Bullying The Practice condemns all forms of harassment and bullying and is actively seeking to promote a workplace where employees are treated with dignity, respect and without bias. Equal Opportunities In all the foregoing text any reference to one gender whether direct or implied equally includes the opposite gender unless specifically stated to be otherwise. Fire Training Each member of the staff has a statutory obligation to attend a Fire Lecture each year. It is the responsibility of each member of staff to ensure that they comply with this legal requirement. No Smoking Policy FCMS has a no smoking policy Disclosure/Criminal Record (DBS) This post will be subject to enhanced disclosure under DBS. Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role. Person Specification Knowledge & Skills Essential Ability to work as a team member Organisation and prioritising skills Good communication skills both written and oral Good Interpersonal skills Basic IT skills Desirable Knowledge of Adastra/EMIS computer systems Personal Qualities Essential Enthusiastic and committed about the role Flexible Willing to work unsocial hours across 7 days 07.45 20.15/ 365 days per year Willing to participate in ongoing training Approachable, enthusiastic and positive Team Player Always aims for excellence Ability to prioritise work and work calmly Ability to diffuse difficult situations and deal with difficult members of the public Qualifications Essential Good standard of general education NVQ Level 3 or equivalent in Health Care or working towards Vaccinations Essential Hepatitis B vaccination (we can provide this) BCG (for Tuberculosis) vaccination (we can provide this) Experience Essential Health care work experience Experience of dealing with the general public Desirable Experience of recording ECGs Experience of wound care Experience of working in a GP practice setting / urgent care environment Experience of venepuncture Person Specification Knowledge & Skills Essential Ability to work as a team member Organisation and prioritising skills Good communication skills both written and oral Good Interpersonal skills Basic IT skills Desirable Knowledge of Adastra/EMIS computer systems Personal Qualities Essential Enthusiastic and committed about the role Flexible Willing to work unsocial hours across 7 days 07.45 20.15/ 365 days per year Willing to participate in ongoing training Approachable, enthusiastic and positive Team Player Always aims for excellence Ability to prioritise work and work calmly Ability to diffuse difficult situations and deal with difficult members of the public Qualifications Essential Good standard of general education NVQ Level 3 or equivalent in Health Care or working towards Vaccinations Essential Hepatitis B vaccination (we can provide this) BCG (for Tuberculosis) vaccination (we can provide this) Experience Essential Health care work experience Experience of dealing with the general public Desirable Experience of recording ECGs Experience of wound care Experience of working in a GP practice setting / urgent care environment Experience of venepuncture Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name FCMS Address Fleetwood Health & Wellbeing Centre Dock Street Fleetwood Lancashire FY7 6HP Employer's website http://www.fcms-nw.co.uk/ (Opens in a new tab)