Pool House Veterinary Hospital, Lichfield Hospital, Lichfield, West Midlands
An opportunity has arisen for a full-time Head of Reception role at Pool House Vets. Managing a team of 17 receptionists across 4 small animal branches, the role brings a lot of variety and challenges. We are looking for someone who is flexible, hardworking, and has a proven track record of managing a large team.
The role includes working in a fast-paced environment at our main hospital. Duties will include answering calls, booking appointments, cashing up, taking payments, allocating clients' screens, delivering excellent customer service, and driving to develop a large team. The role will be 40 hours per week across 5 days and includes working weekends and bank holidays on a rota basis. This role reports directly to the Practice Manager.
We are looking for someone with ideally 5 years minimum of being in a head role. The role also includes managing staff holidays, rotas, and overtime requests. Day-to-day duties will include a degree of client-facing and admin-based work, so the ability to multitask is paramount. The role is supported by a branch coordinator and team leaders to help delegate tasks.
About Pool House Hospital
We have a highly skilled support team to ensure the smooth running and management of each practice. Pool House Hospital has been a significant part of the community for many years and has been a beacon of high-quality veterinary care for our clients.
Our staff at Pool House are our biggest strength, in addition to the fantastic facilities we have to offer our clients.
In addition to a competitive salary, you will benefit from:
* 6.6 Weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Discounted staff pet care
At IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are eager to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
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