To be experienced in GP practice Administration and secretarial work To be proficient in the use of clinical SystmOne To support the secretary in the delivery of accurate referral letters and other correspondence using the Electronic Referral Service (ERS) Knowledge of Arranging urgent referrals and keep records of all patients referred under fast track (2 week wait) rule. File, summarise and store records as required Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms Private work invoicing Photocopy documentation as required Process repeat prescriptions received in person, and via SystmOne. Answer the telephone promptly and deal with enquiries in a helpful and courteous manner, Maintain confidentiality regarding patients and staff. Book, cancel, amend patients' appointments using SystmOne. Be flexible to cover Reception when required to do so Monitor and promote the use of the Friends and Family Test Any other duty required of you to support the wider practice Maintaining patient confidentiality at all times Flexibility to cover at short notice To train in all areas of Reception