Main area: 111, Health Advisor, Call Handler, NHS, Ambulance, Contact Centre, Call Centre, Customer Service
Grade: Band 3
Contract: Permanent
Hours: 37.5 hours per week (15 - 37.5 hours per week)
Job ref: 278-111HAG-1809-RHSP
Employer: South East Coast Ambulance Service NHS Foundation Trust
Site: Medway Make Ready Centre
Town: Gillingham
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 06/10/2024 08:00
111 Health Advisor (Call Handler) - Gillingham
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission.
Our 4,000+ workforce provide services to 4.9 million people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year.
Job Overview
111 Call Handler (Health Advisor) - Gillingham
Join your local Ambulance Service! Your NHS needs YOU!
You are the first person our patients speak to when they call 111, and your role could be vital in urgent situations.
The 111 service receives a variety of calls, ensuring that no two days are ever the same.
We offer excellent training and career development opportunities for ambitious employees both within the call centres and also opportunities to explore different roles within the wider Trust.
Main Duties of the Job
The role of a SECAmb Call Handler
When you ring 111 or 999, your call goes through to a call handler based in one of our Emergency Operation/Contact Centres. These staff are trained to use the NHS Pathways system to provide assistance in a variety of situations, from minor illness to life-threatening situations.
This role can be demanding and challenging, requiring applicants to demonstrate compassion and empathy to all callers.
Working for Our Organisation
Why Work At South East Coast Ambulance Service NHS Foundation Trust?
* Base Salary - Band 3 - £24,071 to £25,674 per annum (full time 37.5hrs per week)
* Hours available – 15, 20, 24, 30 and 37.5 hours per week
Please note that it is a requirement to work 3 out of 4 weekends, even if you are applying for a part-time position.
* Unsocial hours enhancements in accordance with NHS Terms & Conditions
* 35 days’ annual leave inclusive of Bank Holidays (pro rata)
This role will involve working a varied shift pattern including earlies, lates, and weekends.
Detailed Job Description and Main Responsibilities
Successful applicants will demonstrate high levels of personal commitment to facilitate the delivery of a patient-focused service.
You will need to be able to work well within a team and independently, have fast/accurate typing skills and a good standard of education.
* 9 weeks Training (7.5 hours per day unless otherwise stated)
* Must attend policy with no annual leave permitted during this period.
* Comprises classroom and mentoring periods.
Person Specification
Qualifications
* GCSE or Functional Skills in Maths, English and ICT Skills
* NHSP Pathways trained or other medical triage system background
Experience
* Previous experience working and communicating with the public
* Working within a Team or Stakeholders across a range of settings
Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales.
The Trust is committed to being an inclusive employer and welcomes applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief.
For any queries relating to declarations, please contact the Recruitment Advisor listed on the vacancy.
Please note that under our Trust policies, we're unable to employ anyone under the age of 18 years old.
If you have previously applied for this role and were deemed not appointable, you cannot apply for the same or similar role for a minimum of six months from the date of application.
Please ensure you include email addresses and contact numbers for your referees to avoid delay in the recruitment process.
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