Title: Shop Supervisor Responsible to: Shop Manager Responsible for: Volunteers Hours: 7.5 per week (Saturdays) Location: Buxton Spring Gardens Salary: £11.44 per hour (£4,461.60 per annum) Purpose of the Job As Shop Supervisor you will ensure the effective day to day running of our Lighthouse shops. Maximising profit through a high standard of customer service and providing effective support of volunteers in accordance with Valley CiDS standards and policies. Key Roles & Responsibilities People Management • Seek to promote a positive team culture throughout the shop environment, fostering a spirit of unity and belonging, whilst supporting and encouraging the skill sets of individual team members. • Ensuring volunteers are fully equipped with the knowledge and understanding of shop operations in order to perform their roles effectively. • Ensure a standard of excellence in areas such as Customer Service and overall communication with staff and members of the public. • To take responsibility for the overall running of the shop and volunteers on designated working days. Sales and Profit • Work with the shop manager and assistant shop manager to achieve agreed sales targets to maximise profit through effective stock management and cost control measures. • Support your shop manager, assistant shop manager and Retail Area Managers by showing initiative in monitoring retail competitors, exploring trends and implementing promotional campaigns to help with continuous commercial development. Stock Management • Assist and support the shop manager in stock management within the shop, ensuring stock is sourced, sorted, processed and merchandised in an effective and timely manner. • Generate a high volume of stock onto the shop sales floor, applying consistent and appropriate pricing, along with Gift Aid where applicable. • Identify high value items for eBay and any additional ways of recognising alternative revenue streams. • Maintain the highest standards of display and visual merchandising throughout the shop including attractive window displays. • Ensure high levels of cleanliness are consistently maintained. Policy and Procedure • Ensure that all Valley CiDS Shop Security procedures and policies are correctly followed. • Ensure that Valley CiDS shop Health and Safety policies and protocols are being fully adhered to, and that all building and shop equipment is maintained at all times, in accordance with Health and Safety regulations. • Ensure Valley CiDS Gift Aid policies are followed. • Ensure all Retail Risk Assessments are implemented at the correct time and that all paperwork is completed. • Ensure that Manual Handling guidelines are consistently followed. • Ensure that Valley CIDS Safeguarding processes in relation to children and vulnerable adults are implemented consistently • Ensure that Valley CIDS Equality & Diversity policies and practices are adhered to by all staff and volunteers • Ensure that Valley CIDS Data Protection & Confidentiality policies are adhered to by all staff and volunteers