The purpose of the role is to: Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way To share responsibility for data input, monitoring and data quality in support of other members of the team To assist with ongoing updates, problem solving and upgrades relating to the IT systems in the practice through liaison with the IT support services and senior Practice staff Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies Duties and responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Assistant Practice Manager, dependent on current and evolving practice workload and staffing levels: Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Working with a standardised document handling process for incoming mail; including distribution, reviewing, electronic scanning and coding Processing outgoing mail Taking messages and passing on information Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Supporting call and recall programmes for patients requiring ongoing follow-up of their medical conditions; working from computer searches and entering data as appropriate Preparing and clearing consulting rooms as required Providing clerical assistance to clinical and other colleagues as required from time to time, including word/data processing, filing, photocopying and scanning Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter