90826 - Case Administrator - Portsmouth (South Central)
Number of jobs available: 1
Detail of reserve list: 12 Months
Region: South East
City/Town: Portsmouth
Building/Site: NMS Portsmouth Civic Offices, PO1 2AL, NPS PORTSMOUTH PROBATION OFFICE PORTSMOUTH, PO1 2BD
Grade: Other
NPS Pay Band: 2 National
Post Type: Permanent
Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working, Other
Role Type: Administration / Corporate Support
Will the successful applicant have line manager responsibilities? No
Case Administrators play a vital support role in probation teams, helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career.
We’re looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service.
If you are successful in the recruitment process and join the Probation Service, your starting salary will be £23,250.
Overview of the job
This is an administrative job within the National Probation Service.
Responsibilities, Activities & Duties
* Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.
* Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies to enhance positive outcomes, manage risk, and reduce reoffending.
* Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
* Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
* Provide cover for an effective and efficient reception and telephone enquiry service.
* Act as single point of contact within unit for specialist area of work as required.
* Deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour.
* Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
* Carry out enforcement administration as required.
* Where necessary, issue petty cash/vouchers/warrants for travel costs etc., maintaining appropriate records in line with local office financial procedures.
* Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
* Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
* Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
* Undertake specific Visor administration tasks in accordance with the procedures.
* Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
* Ensure all activities are conducted in accordance with Health and Safety policies and procedures.
* Provide cover within the unit and to other units within the LDU and Division as appropriate.
* Carry out safeguarding children duties in accordance with the NPS statutory responsibilities and agency policies.
* Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
* To work within the aims and values of NPS and NOMS.
Behaviours
* Delivering at Pace
* Working Together
* Communicating and Influencing
* Managing a Quality Service
* Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals.
* Use and work on own initiative.
Technical requirements
* Good keyboard and IT skills including proficiency in MS Office Word, and basic skills in Excel.
* Possess basic numeric skills.
Ability
* Ability to use databases.
About us
By managing offenders in the community, the Probation Service protects the public from the effect of crime and gives offenders the chance to turn their lives around. Join us and you’ll be part of a supportive team that thrives on sharing knowledge and expertise.
Successful applicants may be based in a wide variety of office, court, team, or prison locations within the Probation Service region. Allocations will be made according to business need.
Benefits
The MoJ offers a range of benefits:
* Annual Leave: 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays.
* Pension: The National Probation Service is covered by the Local Government Pension Scheme (LGPS).
* Training: The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
This job is broadly open to the following groups: nationals of the Republic of Ireland, nationals of Commonwealth countries who have the right to work in the UK, nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities.
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