We are looking to expand our claims team to continue our record of success and growth. Successful applicants will work as part of a supportive team and will be our legal services and enquiry handlers.
Salary: Salary to reflect experience, plus uncapped monthly performance-related bonus.
Hours: Full Time
Location: Huddersfield
Our aim is to establish and maintain an employee benefit program that makes a difference to each of our employees' day-to-day lives.
* Private healthcare will help you with the cost of visiting your dentist, optician, physiotherapist and other wellbeing costs.
* Access to interest-free travel loans – our interest-free loans will help you spread the cost of travel over 12 monthly payments.
* Pension scheme – you’ll be automatically enrolled into our workplace pension scheme and will benefit from an enhanced company contribution.
* Annual leave commences at 25 days plus bank holidays.
* Loyalty reward with additional leave for length of service – up to a maximum of 28 days per annum.
* Birthday leave – an extra paid day off on your birthday each year.
* Staff social club with regular social events through the year.
* Refer a friend – we offer a cash reward for every new team member you refer who successfully starts in our business.
About Us:
First4Lawyers Group comprises two core divisions: First4Lawyers and First4InjuryClaims, both of which are committed to helping customers deal with any legal issues they may have. Launched in 2008, First4Lawyers have successfully established themselves as the UK’s largest independent legal marketing collective.
About the Role:
The role involves:
* Responding to a consistently high volume of incoming enquiries that will be processed over the phone.
* Processing those enquiries in accordance with our excellent service standard, values, procedures and guidelines.
* Identifying the enquiries that meet our strict criteria and introducing those clients to our specialist panel solicitors.
* Building effective relationships with clients by having a natural and genuine yet professional conversation with them.
* Enhancing the customer experience with First4Lawyers by providing a personal non-scripted and helpful service.
* Learning the relevant knowledge of the law and processes to be able to communicate this to clients in a calm, clear and concise way.
* Guiding clients through the process from start to finish, and finding the right legal solution for them.
Who Should Apply?
We want to hear from you if you share our passion for delivering excellent customer service and feel you have the right attitude, skills and commitment to join our award-winning team.
About the Successful Candidates:
Successful candidates must demonstrate a record of achievement against the following criteria:
Skills:
Essential:
* A commitment to delivering excellent customer service.
* Ability to engage with customers and colleagues.
* Excellent listening and verbal communication skills.
* Ability to remain calm and objective under pressure.
* Ability to build rapport and empathise with clients.
* Be self-motivated, confident and proactive.
* Ability to work collaboratively with others.
* Ability to organise and prioritise work.
* Ability to manage time effectively.
* Display an attention to detail to be able to carefully and quickly analyse information.
Qualifications:
Essential:
* Minimum of 5 GCSEs (A to C Grade) which should include Mathematics and English.
What happens next?
If you’re interested in working with us and want to develop your career in an exciting and rewarding environment, please apply by emailing a covering letter and CV, detailing what you will bring to this role to: Head of Personnel at f4ljobs@first4lawyers.com.
Please note: Due to the volume of applications we receive, if you haven’t heard from us within four weeks, you should assume that you have not been successful on this occasion.
First4Lawyers is an equal opportunities employer and treats applications solely on merit.
#J-18808-Ljbffr