Are you customer service driven and have at least 2 years experience in Account Handling and Insurance? Morton Michel is looking for an Account Handler who is looking for their next step.
Here at Morton Michel, we are a close-knit team that takes pride in our ability to deliver a first-class service to our Clients. To do this, we strive to create an environment which is great for our people. We want our people to enjoy coming to work and to feel they can make a difference. We believe in treating our people well and showing them that they are what makes a company great.
Our modern offices based in Knollys House are on the main Train, Tram, and bus route and a five-minute walk into town. We operate a smart/casual dress code in the office and embrace career development and flexible working.
Responsibilities:
* Communicate with Clients using a variety of customer contact systems, e.g., phone, e-mail, MS Teams.
* Provide Clients with relevant product information that is clear, fair, and not misleading, allowing them to help their clients make informed decisions.
* Deliver against a set of Key Performance Indicators that will be provided to you by your line manager.
* Provide a great Account Handling experience that enables higher sales conversion and retention performance.
* Demonstrate the ability to work both individually and as part of a team.
Experience:
* At least 2 years’ experience in Account Handling and Insurance, ideally working with Clients of a commercial nature.
* Computer literate – demonstrate use of MS Office.
* Rapport building skills to be able to speak with our Clients and build relationships.
* Can-do positive attitude towards Clients and team members alike.
* Self-driven to continuously improve performance.
* It would be desirable if you have experience of using Acturis.
Further information:
As well as a competitive salary, we offer the following benefits:
* Competitive holiday allowance with the annual option to buy additional days.
* Death in Service benefit of x4 salary.
* Company pension scheme.
* Enhanced maternity and paternity leave packages.
* A flexible benefits package which allows you to add additional benefits to your overall package.
* Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel, and many more.
* Discounted rates on PIB products.
* We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking, and much more.
* We also offer a wide range of discounts including a kids pass – giving you discounts to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose from.
* PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees and which will support your career development.
* Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity.
* PIB Group is committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.
We are proud of our success and growth and have been recognized for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organization, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to learn more about opportunities in PIB.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, color, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
About Us
We are a dynamic and diversified insurance intermediary group providing specialist insurance solutions across the UK market and internationally.
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