We are a progressive farmer-owned agricultural and rural retail supply business, committed to ensuring the long-term sustainability of our company, farming customers, and employees.
We are on the lookout for Customer Service Coordinators to join our team in our Uffculme Mill.
This position is a great opportunity for a candidate who thrives on delivering fantastic customer service, a natural people person who loves to help others.
Job Type: Full time, Permanent
Working hours: You will be contracted to 40 hours per week, Monday to Friday 8.00am to 5.30pm. There will also be a requirement to cover Saturdays on a rota basis, 8.00am until 2.00pm.
What You’ll Be Doing As Customer Service Coordinator:
1. Making sure our customer expectations are met and orders placed on the mills are achievable.
2. Monitor incoming calls and emails to ensure that orders and queries are processed in a timely manner.
3. Working with our Field Sales team on lead times and ensuring that all incoming orders are processed in a professional manner.
4. Liaising with our Operations and Sales Team colleagues to ensure that production constraints are considered, and customer expectations are effectively managed.
5. Maintaining and updating a library of Standard Operating Procedures covering the general functions carried out by the team.
6. Supporting with training and development requirements of colleagues from the Customer Service team and other areas of the business.
7. Preparing for and attending sales and other meetings as required.
We would love to hear from you if you have:
1. Previous experience of working in a busy office environment and customer-based service role.
2. Strong administration skills and good attention to detail.
3. The ability to quickly learn and understand systems, processes, and procedures.
4. Confident communicator with an excellent telephone manner.
5. Calm and composed with a strong emphasis on customer service and empathy.
6. Commitment, drive, and enthusiasm.
Please note, this vacancy may close prior to the expiry date if we have received a suitable number of applications.
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