Join a much-loved local hospice that has been providing exceptional care for over 40 years to the communities of Medway and Swale. In this vital role, you will oversee the daily operations of our charity shops, supporting shop managers in developing their skills to maximise income and drive the expansion of our retail operations. Working closely with the Head of Income Development, you will help identify new business opportunities and support your team with stock procurement, volunteer recruitment and retention, visual merchandising, and staff development. Your leadership will ensure our shops thrive, generating essential funds to sustain hospice care for those who need it most. If you have a passion for retail, a strategic mindset, and a desire to make a real difference, we’d love to hear from you