Property Management & Compliance Co-ordinator
Flexibility and extra hours required in summer months
Key Skills:
* Ability to communicate effectively with property owners, contractors, and tenants.
* Strong negotiating and interpersonal skills for handling conflict resolution.
* Great customer service, time management, and organisational skills.
* Ability to work collaboratively within a team.
Experience:
* Experience in a property management role preferred.
Role Responsibilities:
* Part of a team ensuring the smooth running of the property management department, answering calls and responding to emails.
* Working alongside the property maintenance team, landlords, and tenants to arrange required works and resolve issues.
* Arrange and complete property inspections.
* Monitor ending tenancies, coordinate and arrange property check-outs. Assess works required and responsibility.
* Inform tenants on deposit deductions, arrange deposit refunds, and claim funds from the deposit protection service.
* Inspect properties before move-in, completing/arranging property inventory.
* Process contractor invoices and manage filing system.
* Manage key system.
* Manage all required property safety certificates, working with contractors, landlords, and tenants to ensure completion within the required timescales and standards.
* Ensure all safety certificates/dates are uploaded to our system, all certificates available and labelled correctly in shared area.
* Arrange works with contractors, landlords, and tenants based on feedback from inspections to ensure all properties are compliant.
* Ensure all properties have the required safety inspections, monitoring, and auditing properties.
* Manage all processes relating to property licenses (HMO/Selective), ensure all properties have the required licenses. Submit license applications and attend onsite inspections.
* Monitor progress of inspections/works using Excel, reporting to management, initially weekly then monthly.
* Research any changes in legislation and policies to ensure standards are met.
Support other departments within the company when required to meet business demands.
Summer / Project Work Responsibilities:
* Working with the property management/maintenance team/compliance manager to create an in-house property inventory procedure. Research and implement inventory software.
* Complete/organize all required property inventories within the summer period.
* Assist with the move-in procedure, providing inventories for the admin team, ensuring all collected inventories are processed, works arranged, and documents scanned/filed correctly.
* Assist with organizing the summer procedures.
* Organize and monitor cleaners.
* Organize and arrange key collection for contractors and cleaners.
* Assist with summer check-outs and deposit inquiries.
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