Job summary We are excited to be advertising for a Receptionist to work 25 hours a week with our Practice Team. This rewarding role allows you to have a real impact on the lives of our patients and community. Main duties of the job To provide a high quality, professional administrative service to patients and work alongside the Practice team. About us At Hartlepool and Stockton Health GP Federation our guiding aim is to improve the health and wellbeing of local people. Relationships are key to everything we do and by working with our practice members and their Primary Care Networks, as well as other local partners, we strive to provide excellent services that help people to live their best lives. As part of this support, we are hosting this job advert on behalf one of our member practices, Park Lane Surgery. Date posted 26 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time, Flexible working Reference number B0524-25-0013 Job locations Park Lane Surgery Redmarshall Street Stillington Stockton-on-tees Cleveland TS21 1JS Job description Job responsibilities Main Duties and Responsibilities You will be responsible for: Being a key holder Switching telephone service at appropriate times of the day Checking the Doctor's consulting rooms and the additional staff room before each surgery Answering the telephone, making appointments, and recording requests for home visits Receiving patients at the reception desk and recording their arrival on the appointment system Directing patients to consulting rooms Operating the appointment system Registering patients for Patient Access Online system and assisting with queries Sending text messages to patients, via the Mjog texting system, as appropriate Receiving repeat prescription requests, preparing them, and processing them via the computer Receiving and accurately recording details of messages, ensuring all messages reach the relevant personnel Assisting in the dispensary, when required Printing patient information leaflets, when requested Participating in data collection Acquiring a working knowledge of computers in practice Keeping the waiting area clean and tidy during the day Checking patient toilet between surgeries Printing appointment lists for afternoon / following morning clinics Checking the home visit book and printing patient summaries Additional Responsibilities You will also be responsible for: Co-ordinating child immunisations Shopping, monthly, for staff refreshment supplies Checking, testing, and updating the files for, fire alarms Ordering supplies for Nurses and Housekeeping Checking INR / DMARD bloods weekly and reviewing appointments Organising postnatal appointments and immunisations You may be required to perform other related duties from time to time. This job description is not an exhaustive list of duties but is intended to indicate the main functions and responsibilities of the post. Job description Job responsibilities Main Duties and Responsibilities You will be responsible for: Being a key holder Switching telephone service at appropriate times of the day Checking the Doctor's consulting rooms and the additional staff room before each surgery Answering the telephone, making appointments, and recording requests for home visits Receiving patients at the reception desk and recording their arrival on the appointment system Directing patients to consulting rooms Operating the appointment system Registering patients for Patient Access Online system and assisting with queries Sending text messages to patients, via the Mjog texting system, as appropriate Receiving repeat prescription requests, preparing them, and processing them via the computer Receiving and accurately recording details of messages, ensuring all messages reach the relevant personnel Assisting in the dispensary, when required Printing patient information leaflets, when requested Participating in data collection Acquiring a working knowledge of computers in practice Keeping the waiting area clean and tidy during the day Checking patient toilet between surgeries Printing appointment lists for afternoon / following morning clinics Checking the home visit book and printing patient summaries Additional Responsibilities You will also be responsible for: Co-ordinating child immunisations Shopping, monthly, for staff refreshment supplies Checking, testing, and updating the files for, fire alarms Ordering supplies for Nurses and Housekeeping Checking INR / DMARD bloods weekly and reviewing appointments Organising postnatal appointments and immunisations You may be required to perform other related duties from time to time. This job description is not an exhaustive list of duties but is intended to indicate the main functions and responsibilities of the post. Person Specification Skills Essential Clear, polite telephone manner Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Desirable Excellent communication skills (written and oral) Strong IT skills Competent in the use of Office and Outlook SystmOne skills Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward-thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Other Requirements Essential Flexibility to work outside of core office hours Evidence of continuing professional development Experience Essential Experience of working with the general public / patients Desirable Experience of working in Primary Care Broad knowledge of General Practice Qualifications Essential GCSE (or equivalent) in English at Grade C or above GCSE (or equivalent) in Maths at Grade C or above Person Specification Skills Essential Clear, polite telephone manner Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Desirable Excellent communication skills (written and oral) Strong IT skills Competent in the use of Office and Outlook SystmOne skills Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward-thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Other Requirements Essential Flexibility to work outside of core office hours Evidence of continuing professional development Experience Essential Experience of working with the general public / patients Desirable Experience of working in Primary Care Broad knowledge of General Practice Qualifications Essential GCSE (or equivalent) in English at Grade C or above GCSE (or equivalent) in Maths at Grade C or above Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hartlepool & Stockton Health [H&SH] Address Park Lane Surgery Redmarshall Street Stillington Stockton-on-tees Cleveland TS21 1JS Employer's website https://www.hartlepoolandstocktonhealth.co.uk/ (Opens in a new tab)