Customer Coordinator
Gloucester
£25,000
Monday - Friday
Join a well-established company with over 40 years of industry expertise! My client is seeking proactive and motivated individuals with some experience for a dynamic, customer-centric role. You'll be handling inbound calls and managing technician schedules in a fast-paced environment. This role offers room for growth and development for the right candidate.
Key Responsibilities:
* Engage with clients to provide exceptional customer service.
* Accurately log client interactions and service requests using internal systems.
* Coordinate and schedule technician visits, ensuring optimal time management.
* Serve as a communication bridge between clients, technicians, and managers.
* Manage emails and support requests in a timely and professional manner.
* Uphold high standards of customer care and attention to detail.
* Contribute to team success through dedication and teamwork.
* Perform additional customer service and administrative duties as needed.
Requirements:
* Competent with computers and software systems.
* Strong communication skills.
* Previous experience in an administrative scheduling role.
* Ability to manage time effectively and prioritise tasks.
Benefits:
* Hybrid working: 4 days in-office, 1 day working from home.
* Competitive benefits package including healthcare.
* Pension plan.
* Life Assurance.
For ...