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Sector: Engineering
Role: Manual Skilled
Contract Type: Permanent
Hours: Full Time
JOB DESCRIPTION
NOC Technician - Quinton, Birmingham - 4 on (2 days 2 nights) and 4 off.
As a NOC Technician in a Technical Support role, you will be required to provide administrative support to the NOC Engineering team (Engineers - Technical Support). Assist in ensuring that all incidents are resolved in accordance with NOC Processes and Procedures to ensure contractual KPIs are met.
Key Deliverables
* Maintain services in a viable and secure manner to agreed service levels across the NRTS Network.
* Progress support to the engineering team, ensuring all incidents are resolved in accordance with NOC procedures, working to meet contractual KPIs.
* Be part of a 24 x 7 x 365 NOC team and flexible in your approach to providing customer support.
* Liaise with customers during the life of the open investigations, endeavoring to meet contractual KPIs.
* Keep abreast of product sets and relevant developments in the marketplace to achieve continuous business improvement towards incident management.
* Participate in effective team working to meet business performance targets, contributing to the achievement of overall business objectives.
* Provide regular customer and interfacing organization updates and deliver on all commitments made.
Responsibilities
* Allocate/dispatch tickets to technical support and field engineering groups, and other service providers.
* Manage incident tickets, ensuring regular and comprehensive updates.
* Identify accurately, order, and coordinate the delivery of spares to maintenance field engineers.
* Organize traffic management, including coordinating road space booking and traffic management provider, regional control team, and field resource.
* Manage site access issues with third-party maintainers.
* Liaise with utility companies where power loss is causing a network issue.
* Ensure all incident details are accurate and auditable with accurate timestamps recorded and all associated information contained or linked within the incident record.
Skill Requirements
* ITIL Foundation V4
* Experience delivering against KPIs and SLTs
* MS Office Suite
* Strong communication skills
What we offer:
A career at Telent can span sectors, roles, technologies, and customers, giving you the opportunity to develop, learn new skills, and make an impact. We are growing and rely on our committed team to deliver.
We nurture the talent that makes this happen, by our ongoing commitment to creating an inclusive culture that respects and values difference, celebrating diverse ideas. We want everyone to be themselves and thrive at work.
Additional benefits with this role:
* 26 days holiday plus Bank Holidays
* Pension Scheme and Life Assurance
* Online Discount Portal
About Telent
Telent is a leading technology company and specialist in the design, build, support, and maintenance of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.
Brilliance brought together.
Company Values:
* Be Inclusive
* Take Responsibility
* Collaborate
* Be Customer-focused
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