About the Role:
We are looking for a Field Service Engineer to be based from our Horsham depot, covering South West London, inside the M25, or the South Coast Horsham area.
The focus of this role is to ensure we deliver a first-class service to both internal and external customers. You will actively seek revenue opportunities and discuss these with customers, Customer Support Representatives, and your Line Manager.
What you will be doing:
* Service and repair Volvo construction equipment or miscellaneous equipment.
* Identify mechanical problems using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
* Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
* Work in line with quotations and time guides, highlighting to management where additional work may be required.
* Ensure software updates are installed as new versions are released.
* Complete tablet inputs, electronic reports, and timesheets in ‘real time’, providing comprehensive details of the work undertaken.
* Order parts for your work as necessary and return parts in a clean condition at the time of job completion.
* Able to work overtime as required and honor reasonable call-out requests.
* Attend any relevant product or systems training courses.
Knowledge, Skills, and Experience:
In order to set you up for success, we look for the following skills and experience:
* A formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics, or a related discipline (i.e., NVQ 3/C&G).
* Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics, and electrics.
* Advanced diagnostic and troubleshooting skills and a comprehensive understanding of hydraulics, electrics, and EATS.
* Ability to communicate efficiently with colleagues, management, and customers.
* Work with a cost-conscious mindset to ensure maximum profitability.
* Ability to problem-solve and possess a high level of diagnostic skills.
* Confident using computer systems and Outlook.
* High levels of attention to detail.
* Conscientious in all aspects of the job.
* Highly responsible, reliable, honest, and trustworthy.
* Ability to understand technical literature/systems.
Desirable:
* Experience in Welding and Fabrication.
What We Offer You:
In addition to a competitive salary, you will have access to the following benefits:
* 5% Employer Pension contribution.
* 25 days annual leave + Bank Holidays.
* Cycle to Work Scheme.
* Life Assurance 4 x annual salary.
* Yulife – Wellbeing App offering discounts and vouchers.
* Financial/Physical/Mental Health Counselling and Coaching sessions.
* Free Will writing service.
* EAP, which includes 24/7 Doctor access.
* Healthshield – Cashplan for all employees.
* Family Friendly policies.
* Company events.
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