Job Description
BOATH HOUSE - FRONT OF HOUSE MANAGER
Position Summary: The Front of House Manager at Boath House oversees both guest-facing operations and broader hotel management functions, creating exceptional experiences that reflect our unique blend of Highland hospitality, heritage, and creative vision. This role combines hands-on guest service with operational oversight, ensuring our historic property delivers both warm, personalized attention and consistent operational excellence.
Key Responsibilities:
Guest Experience & Front Office Operations:
* Serve as the primary ambassador for Boath House, embodying our blend of timeless Highland hospitality and creative spirit
* Manage daily front desk operations, ensuring warm, personalized welcomes and departures
* Handle guest check-in, check-out, and payment processes with meticulous attention to detail
* Respond promptly to guest inquiries, requests, and concerns, ensuring exceptional service recovery when needed
* Create bespoke guest experiences highlighting our Garden Kitchen, upcoming Moine restaurant, and Dunbar's offerings
* Coordinate special arrangements for celebrations, private events, and VIP guests
Operational Management:
1. Oversee reservation systems, room allocations, and oc...