HR Document Consultant
Salary: £23,000 - £25,000
Location: Fully office based role (essential), Hinckley, Leicestershire
Working Hours: 8:30am - 5pm
Interview Process: 2 stage interview process
Client Details:
Working for a HR Consultancy firm.
Description:
1. Produce documentation and manage client requirements via video call.
2. Manage relationships with a large volume of clients.
3. Manage the documentation inbox, responding and actioning queries within the agreed SLA.
4. Attend 4 meetings per day, with different clients and industries.
5. Responsible for drafting client documentation.
6. Meet personal and department KPIs and SLAs.
7. Guide clients, provide advice, answer queries related to all employment law/HR queries.
8. Must be confident speaking to clients via phone, email, and face to face on a daily basis.
9. Refer appropriate products and services to clients.
Profile:
1. HR, Law, Sales, Contact Centre, Recruitment background would be beneficial to the role.
2. Excellent customer service skills.
3. Able to support and pro-actively meet KPI's.
4. Able to work to tight deadlines and competing priorities.
5. Able to manage relationships with clients and stakeholders at all levels.
6. Able to manage an efficient and seamless service to clients.
7. Excellent written, documentation, and reporting skills.
8. Knowledge of HR processes and legislation.
9. Remain professional in a fast-paced environment.
10. Comfortable selling products and generating new business.
Job Offer:
Salary: £23,000 - £25,000
Location: Fully office based role (essential), Hinckley, Leicestershire
Working Hours: 8:30am - 5pm
Interview Process: 2 stage interview process
Progression: Encouraged
Benefits:
* 25 days holiday + 8 bank holidays.
* Extra day off for your birthday.
* Access to the Employee Assistance Programme.
* Private medical (with length of service).
* Discretionary profit share.
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