IT Back Office Analyst
Department: IT
Band 5 £29,970 - £36,483 per annum
Hours: 37.5 per week, all MKUH roles will be considered for flexible working
We currently have an opening for an IT Back Office Team Analyst to be a part of the Trust's Back Office team. You will be an integral part of a team that provides technical, configuration and testing support across the full range of the Trust Electronic Patient Record (eCare) to most trust staff and to external organizations. Support is currently provided via phone, email, and remote tools to assist in the resolution of issues, this may require the identification and resolution of complex problems. There may be occasions when visits to the hospital site are required.
To be successful in this role you will need to have knowledge of the Oracle Health suite of applications used in eCare. In depth experience of using Millennium configuration tools and/or recent and relevant experience of maintaining, configuring, and developing a major clinical support system, PAS or EPR would be an advantage.
You will be flexible in approach, tenacious, a good team player and have an eye for detail.
Please note that there is a requirement to participate in an On Call Rota - this includes evenings, weekends, and bank holidays.
If you are keen to work in a friendly team of like-minded professionals, then please apply now.
Interview Date: 28th November 2024
Main duties of the job
The post holder will provide IT Back Office support services to all staff covering the Trust's existing Patient Administration (PAS) / Electronic Patient Record (eCARE) system and the mainstream IT systems and technologies deployed around the Hospital campus.
The post holder will require a good understanding of the needs and requirements of the user community together with an in-depth knowledge of the operation and configuration of the Trust's currently deployed PAS / eCARE system to ensure that it supports the Trust's business processes and objectives on an ongoing basis. Expertise on the current PAS/eCARE will have been gained through direct experience and attendance on mandatory technical training programs as approved by the software vendor and where applicable the associated NHS governing body.
The post holder will also be required to configure, test, and assist in the deployment of any PAS/eCARE system upgrades that the business needs to implement ensuring that system integrity and availability is not compromised at any time.
In addition, the post holder will require an understanding of the current systems and processes in use throughout the Organisation and be able to support other IT support groups in their use. In support of these core activities the post holder will be expected to develop and maintain operational procedures and implement system rules and policies to ensure systems continue to always operate effectively.
Job responsibilities
The IT Back Office Analyst will assist in any new system implementation projects required by the Trust where there is a need for Back Office services to support these systems.
Main duties and responsibilities
1. Communicate and liaise with all departments as required across the Organisation and develop close relationships with other eCare/PAS support groups which include but is not limited to the eCARE development team, IT project team, eCare Training team, the Registration Authority, and the Information team.
2. Ensure that any logged incidents, problems, and changes are registered on the local IT Service Desk system and that these incidents, problems, and changes are monitored through to closure to the satisfaction of the affected user, department, or the business.
3. Participate in meetings relating to the PAS / eCARE systems development, maintenance and implementation plans and activities where these relate to the Back Office function. Meetings will typically involve both internal staff and external NHS and system support organisations.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person Specification
Qualifications and knowledge
Essential
* Knowledge of NHS PAS / eCARE systems
Desirable
* Knowledge of NHS business functions
* Knowledge of NHS business administrative functions
* Understanding of NHS terminology
* Completed mandatory eCARE/PAS training courses where applicable
Experience
Essential
* Extensive NHS experience working with PAS and eCARE systems.
* In depth knowledge of PAS / eCARE solutions
* Previous experience of design, build and testing of NHS computer systems.
Desirable
* Experience of working on projects
* Experience of working within an organisation operating an ITIL framework
Skills
Essential
* Ability to work without direct supervision.
* Ability to communicate difficult and often complex information in a concise and sympathetic manner.
* Ability to liaise with all levels of staff across the Organisation
* Be able to manage complex requests and set up new requests on the system.
* Ability to prioritise workload to meet Organisations requirements.
* Ability to construct test scripts and record outcomes of tests on software releases.
* Ability to set up and maintain paper based or computerised filing system.
* Ability to produce reports for senior levels within the Organisation on the usage and quality of the data.
* Excellent inter personal skills
Desirable
* Have a good eye for detail and be well organised.
* Ability to review and manipulate data as required.
* Ability to concentrate in a busy environment.
Personal and people development
Essential
* Self-motivated and able to work to tight deadlines with a flexible approach to work.
* Form good working relationships with staff in the Trust as well as other partner organisations.
* Ability to establish personal credibility with clinical and other staff.
* Ability to remain calm and composed in high pressure situations.
* Willing to develop own skills and knowledge
* Ability to work as a member of a team
* Excellent inter-personal skills
Communication
Essential
* Ability to interpret and communicate complex technical information to both technical and non-technical staff
* Ability to communicate effectively to both clinical and non-clinical staff at all levels throughout the organization
Employer details
Employer name
Milton Keynes University Hospital NHS Foundation Trust
Address
IT Applications (Dept)
Milton Keynes
MK6 5LD
#J-18808-Ljbffr