Job Description
We are looking to recruit a Service Desk Operator. This is your chance to join a team that provides essential Facilities Infrastructure Services to support various business operations, including Facilities Services, IT and Communication Services, and Energy Management Services!
What You Can Expect
* Location – Wokingham
* Reports to - Account Manager
* Working Hours - 8:30 am – 5:30 pm, Monday to Friday.
* Salary - Up to £27,000
Main Purpose of the Job
Join a small, dedicated team responsible for delivering a Facilities Service Desk, supporting various clients across multiple UK locations. This role involves telephone and email communication with customers and suppliers, providing support for a range of facilities management tasks.
Key Responsibilities as a Service Desk Operator
* Assist with reactive requests, quotations, and scheduled tasks.
* Handle customer and staff inquiries via phone and email in a courteous and professional manner.
* Utilise CIMS (Computer Information Management System) and other necessary software to perform job duties effectively.
* Coordinate and monitor suppliers for timely completion of tasks, ensuring event closure details are recorded.
* Maintain and update supplier contact details and compliance records in CIMS.
* Ensure building and contact information in CIMS is kept up to date.
* Perform other duties as assigned by the Service Desk Manager, including covering tasks during absences.
Experience (Essential)
* Experience in telephone operation in a professional setting.
Experience (Desirable)
* Experience in a support services or facilities management environment.
* Experience working in a call center.
* Background in facilities management or support services.
Skills and Aptitudes
* Excellent phone manner and familiarity with computer-based telephony systems.
* Highly customer-focused with a "can-do" attitude.
Character Traits
* Self-motivated and enthusiastic team player.
* Flexible, hardworking, and innovative.
* Eager to contribute to team success and growth within the business.