Centre of Excellence Controller
Our client’s AOG team is an operationally critical business unit that ensures their customers' AOG aircraft are recovered in a safe, compliant, and efficient way by leveraging capability within our client’s network and third-party service providers. The Centre of Excellence Controller will provide an improved customer experience by introducing a single point of contact for managing communications across the network, enhancing their AOG management and response, and strengthening the company’s strategic position within the aviation market by offering a premium MRO service.
Job Accountabilities
1. Operation: Provide a bespoke solution to a customer’s AOG occurrence.
2. Produce AOG recovery plans detailing the recovery timeline, estimated serviceability date/time, and allocated resources.
3. Manage AOG events globally, providing support to ensure safe, efficient, and effective recovery to minimize impact for customers.
4. Maintain a dynamic feedback loop to ensure timely, regular, and accurate communication to all internal and external key stakeholders.
5. Assist the operations manager with the daily operation of the Centre of Excellence department and support the day-to-day operation.
6. Have commercial awareness of the impact that decisions can have on the customer and the business as a whole.
1. Compliance: Ensure standard operating procedures are complied with and maintained through an AOG recovery.
2. Maintain awareness of company Health & Safety policy and ensure that staff deployed under their control practice approved methods to minimize risk to personnel or equipment.
3. Uphold the company’s policy on the KYC and approved supplier.
1. Cost: Record cost expenditure during the AOG recovery for invoicing to the customer.
2. Raise purchase requisitions.
1. Procurement, Logistics, and Administration: Assist with planning and booking of flights and transport.
2. Assist with the procurement of standard parts, C&E, and tooling.
3. Coordinate with internal business units and external suppliers, as deemed necessary, to support an AOG recovery.
Personal Attributes
1. Good knowledge of Aircraft systems.
2. Ability to work under pressure to react to operational requirements and time constraints.
3. Flexibility and adaptability towards rapidly changing situations.
4. Strong communication skills.
5. Methodical approach towards planning and organizing.
Communication and Working Relationships
1. Internal: Provide high-level updates and information to Senior Management as required.
2. Provide specialist technical, regulatory, and safety advice to mid-management.
3. Provide specialist technical, regulatory, and safety direction to operational and support staff.
Key Dimensions and Related Job Results
Impact: The extent of impact on the company that both positive and negative performance would influence.
1. Financial / Compliance Performance
2. Safety Performance
3. Safety Culture / Reputation
4. Operating Environment
Working Environment
The role is based in an office environment at London Gatwick Airport. The normal working day is between 07:00 and 19:00 working a 4/5/5-shift pattern. 30 minutes is provided for lunch. The role may require travel to the AOG location to provide onsite management and support as required.
Qualifications, Experience and Knowledge
1. A recognised apprenticeship within the aircraft industry or similar, or Qualified Part66 Licence with a minimum of 5 years’ experience, or a University degree relevant to Aircraft Engineering or aviation management.
2. Technical experience in aviation.
3. Have a working knowledge of Aircraft Maintenance Production Planning.
4. Experience of leading changes and delivering productivity and operational improvement.
5. Ability to build strong and effective relationships with internal and external stakeholders.
6. Trustworthy with the ability to work under pressure.
Compensation
Competitive / £62k basic, plus additional for licence etc.
Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.
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