Who We Are
Founded in 1972, Thomas Carroll Group plc is one of the biggest employee-owned companies in Wales. We provide a breadth of professional services for businesses and individuals, including business and personal insurance broking, employee benefits, wealth management, health & safety and employment law consultancy.
Over the years we have moved closer to our clients, opening local offices in Swansea, Pembrokeshire, Hereford, Newport and London in addition to our headquarters in Caerphilly, near Cardiff.
Our people and the relationships we build with our clients are our differentiating strengths. In an industry where companies are increasingly sold or acquired by larger companies, we remain fiercely independent to ensure that we have a long-term succession plan in place for our employees and can always offer our clients the best help and advice available.
In December 2023, Thomas Carroll Group turned all 181 of our employees into co-owners of the company, made possible through the establishment of an Employee Ownership Trust (EOT). This move cemented our commitment to maintain our independence, increase employee engagement, and continuously invent and innovate to remain an industry leader.
The communities in which we operate and the environment that surrounds us are at the heart of what we do, from the formation of our ‘green team’ tasked with reducing our carbon footprint to the launch of the Thomas Carroll Charitable Trust in 2019, that was set up to support individuals, smaller charities and other community initiatives in our local areas.
Position:
Main Responsibilities
Carrying out administrative tasks related to retail investment products, specialist investments such as VCTs and IHT efficient investments, pensions and protection policies, such as processing new policies, reviews, incremental business (top-ups, withdrawals and fund switching), and in doing so, the successful applicant will:
* Manage your workload to make sure that it is appropriately prioritised
* Interact with clients and providers to collect and collate information in respect of enquiries, alterations and ongoing reviews
* Manage the review schedule and prepare client review documents
* Prepare documentation for client review meetings and arrange review meetings
* Provide information to clients and providers on an ongoing basis in respect of current policies and arrangements
* Process new business and top up applications, correspondence and adjustments efficiently, effectively and in accordance with FCA and Thomas Carroll procedures
* Check all documentation for accuracy before issuing to clients or appropriate parties
* Conduct debt management work to ensure fees are collected and allocated appropriately and keep the Head of Wealth Management informed of any current, potential or perceived problems with bad debts
* Assist the Finance Team with any accounting queries, the allocation of cash received and settlement of accounts
* Maintain accurate client and prospect records at all times
* Build good working relationships with insurers, clients and prospects
* Assist colleagues in the completion of their duties
* Direct leads to other companies within the Thomas Carroll Group
* Undertake and participate in work-related projects as requested
* Build good working relationships with internal and external clients
Requirements:
Skills & Job Requirements
* Wealth Management / Financial Services experience dealing with private clients (3 years+)
* Knowledge of pensions, retail investments and protection
* Excellent interpersonal skills
* Detail-oriented
* Strong organisational skills
* Excellent customer service
* An effective team player
* Be open to additional learning and development experiences
Desirable but Non-Essential Experience
* Use of Intelligent Office
* Cashflow modelling
Job Type & Working Hours
* Full-time, 35 hours per week, hybrid working
* 9am to 5pm, Monday to Friday, including paid lunch break for one hour
* Salary range £27,000-£30,000 depending on experience
Other Information:
Thomas Carroll Group PLC
a. Pendragon House, Crescent Road, Caerphilly CF83 1XX
e. contact@thomas-carroll.co.uk
t. 02920 887733
Thomas Carroll are an Equal Opportunity Employer and are committed to excellence through diversity.
Information from this application may be processed for purposes permitted under the General Data Protection Regulation. Individuals have, on written request, the right of access to personal data held about them.
The organisation treats personal data collected during the recruitment process in accordance with its data protection policy. Information about how your data is used and the basis for processing your data is provided in the organisation's job applicant privacy notice.
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