ITOC Support Engineer
Business: Information Technology
Company Location: Dockland
Salary: 33,300 GBP/ year
Office working
All applicants must have an eligible visa for working in the UK.
Job Description:
As a 24x7 shift engineer at IT Operation Centre (ITOC), you will act as the 1st and 2nd level support, playing a crucial role in the early recovery of Network, Mobile services, IoT services, and customers' services in the event of faults and trouble. You will carry out a variety of technical tasks to meet or exceed customers' expectations by liaising with vendors, carriers, Mobile Operators, third-parties, and other related organisations. You will contribute to delivering new services and products from an operational perspective, execute tasks assigned by the Line Manager, and contribute to building a strong team. All tasks must be delivered in a professional and timely manner to ensure customer satisfaction.
Requirements:
* Knowledge and proficiency in MS Office (Excel, Word, PowerPoint, and Visio).
* Knowledge and proficiency in maintenance and installation of network infrastructure, security, server, or virtualization.
* Fluent English language skills required (verbal and written).
* Ability to investigate and source answers to various service portals, tickets, emails, and telephone enquiries.
* Proven customer service experience at all customer levels.
* Flexible approach, able to work outside of normal working hours when requested.
* Strong time management, multitasking, and organisational skills.
* Good communication with customers, colleagues, and related 3rd party vendors.
* A valid CCNP/CCNA, JNCIP certification, IoT/mobile networking experience will be an advantage.
* Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers.
* Strong work ethic and reliable time keeping and attendance.
* Ad hoc requests from your Line Manager.
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