We are seeking a detail-oriented and proactive Account Administrator to join our team. The ideal candidate will have experience in administrative tasks within a software development environment. The Account Administrator will provide vital support to Account Owners and project teams, ensuring smooth day-to-day operations, accurate data organization, and excellent client communication.
National and international travel may be required occasionally, depending on project/client needs, with an estimated range of 0%-10%.
This will be a hybrid position with 3 days per week required in the office. We have an office in Leicester and in London, so candidates from either location will be considered.
Responsibilities
* Provide administrative support to Account Owners and project teams.
* Maintain accurate records of client accounts, project details, and financials.
* Assist in preparing reports, presentations, and documentation for internal and client-facing use.
* Own the project ramp-up by understanding client requirements, working with the orchestration and recruitment team to fulfill our commitment.
* Coordinate communication between clients and internal teams to ensure clarity and efficiency.
* Create and manage project ramp-up usually with the guidance of an Account owner.
* Ability to identify and propose solutions to problems/issues.
* Support client onboarding processes and maintain updated client information.
* Assist with invoicing, budget tracking, and other account-related financial tasks.
* Help identify process improvements and implement solutions to enhance team efficiency.
Requirements
* 2+ years in an administrative role, preferably in a software development or technical environment.
* Experience supporting account management or client-facing teams is a plus.
* Strong organizational and multitasking abilities.
* Excellent written and verbal communication skills in English.
* Proficiency in tools like Microsoft Office, Google Workspace, and project management software.
* Attention to detail and the ability to handle sensitive information with discretion.
* Proactive, solution-oriented approach.
* Strong analytical skills and a customer-focused attitude.
* Basic understanding of software development processes is a plus.
We offer
* Competitive salary and benefits package
* Annual Profit Distribution
* Enhanced pension scheme (up to 8% matched)
* Enhanced Maternity, Paternity, Shared Parental and Adoption leave and pay
* Multiple salary cycles a year (including self-proposed salary increases)
* Opportunities for professional development and career advancement within a global company
* Private Medical Healthcare with Aviva
* 25 days holiday + bank holidays. After 2 years you are entitled to 1 additional day/year up to 30 days
* Flexible working arrangements
* Electric Vehicle leasing scheme
* Growth opportunities including access to Udemy
* A dynamic, innovative, and supportive work environment, where your ideas and contributions are valued
* The chance to work on cutting-edge projects that are transforming the fintech industry
* Conference Budget
* Annual company team-building trip and Christmas party
* Cycle to Work scheme
* Retail Discounts
* At our office in Leicester we have a wide range of snacks and drinks to keep you fed and healthy
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