Service Delivery and Performance Act as a professional role model at all times. Develop and maintain expertise, practice, and competence in the role of Clinical Assessor. Provide skilled and effective Face to Face / telephone / Video assessment for patients passed from a range of services such as 111, work as part of multidisciplinary team within the urgent care, primary care, and OOHs setting. The Clinical Practitioner will undertake a telephone or video consultation using computer software and will always use professional judgement, applying critical analysis along with a high degree of clinical curiosity. Empower patients to enable them to act upon advice given and embrace self-management. Accurately document consultation notes in a timely fashion to allow for suitable emergency referral and intervention. Share and utilise areas of specialist practice with peers and colleagues to inform and enhance patient care. Work with the management or operational team to contribute to the development and delivery of service. Identify and use information sources such as the Directory of Services (DOS) to support and underpin clinical decision-making. Provide health education and self-management advice during the consultation process. Refer to the ACP Lead, Lead SCP, or medical Lead as necessary for advice. Facilitate and actively participate in the continuous quality improvement audit process, reflecting as necessary. Attend and contribute to organised meetings. Follow gtd healthcare's policies and procedures, such as the failed encounter procedure and the home visiting policy. Understand and embrace local pathways including use of ED for urgent and immediate needs. Effective Communication Actively communicate with all staff and service providers about patient care, e.g., child protection issues. Work within the governance agenda contributing to service improvement. Reflect the diversity of needs in the local healthcare community by utilising all available resources to facilitate access to the service where there are barriers to communication and understanding. Utilise advanced listening skills, probing and facilitative skills across a diverse range of calls. Engage in Face to Face assessments, some of which are highly challenging due to emotive circumstances or patient aggression. The post holder should recognise the importance of effective communication within the team and will strive for effective communication with team members, patients, and carers, utilising enhanced communication skills to negotiate and provide support to service users who may be non-compliant with recommended outcomes while adhering to relevant policies and procedures. Management of Risk Maintain a healthy and safe work environment for self and colleagues. Have responsibility and accountability for the escalation of any adverse incidents or events to the appropriate persons both internally and externally, ensuring that appropriate documentation is recorded, and that the ACP lead or operational lead is actively involved and communicated with. Corporate responsibilities Work as part of the gtd healthcare team to ensure a positive and productive team environment is developed and maintained. Personal/Professional Development Participate in any training programme implemented by the organisation as part of employment, including maintaining a record of personal and/or professional development. Prioritise, organise, and manage care in a manner that maintains and promotes quality. Produce accurate, contemporaneous, and complete records of patient consultation, consistent with legislation, policies, and procedures. Take responsibility for own development, learning, and performance, demonstrating skills and activities to others undertaking similar work. Clinical Duties Assess patient needs from a physiological and psychological perspective and plan care accordingly in a timely manner. Work with members of the MDT and independently to assess, plan, implement, and evaluate interventions/treatment for patients with complex needs. Provide health education and promote healthy lifestyle for patients and carers. Provide clinical and professional advice. Promote safe systems of work and identify areas where changes in Urgent Care or primary care would achieve a more effective outcome. Ensure resources are used efficiently and effectively, maintaining equipment used in patient care by trained individuals only. This job description outlines the key responsibilities of the role and may change as the post develops. The post holder may also be required to undertake other duties requested by Heads of Nursing and AHP or Clinical Services Manager to meet the needs of the organisation, which may involve travel to other sites within the organisation.