Product Support Specialist Location: Craigavon Hours: 37.5 hours per week Salary: Competitive Business Unit : Clinical Services Open To : Internal and External Applicants Ref No.: HRJOB10375 ㅤ The Role Working as part of the Business Systems Adoption team based in our global headquarters in Craigavon, the Product Support Specialist will be responsible for providing critical front-end support to internal and external users of Almac software products. The role provides global support to guarantee access to vital patient data through our software products and ensures product related issues during clinical trials are resolved. The individual will develop in-depth knowledge of Almac software products, data, and related processes that enables them to quickly assess and resolve issues. The individual will need to demonstrate excellent written and verbal communication skills, attention to detail, and the ability to work successfully within a team environment. Additionally, the role requires efficient time management, independent prioritisation of daily activities, and a highly motivated and organised approach. ㅤ Key Requirements · Have eligibility to work in the UK OR possess a valid work permit that will allow you to take up full time employment in the UK · 5 GCSE subjects (to include English Language and Mathematics) at Grade C or above (or equivalent) · Previous experience within a customer facing role · Proficiency and working knowledge of Microsoft Office packages (to include Word, Excel, Outlook and PowerPoint) ㅤ Further Information This role is based on a flexible working pattern of 07:00 – 19:00 with core business hours of 10:00 – 16:00. The role will also be eligible for hybrid working following the successful completion of probation. ㅤ Apply Now Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible. ㅤ Closing Date We will no longer be accepting applications after 5pm on 05th February 2025. ㅤ RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CV’s received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.