Deputy Ticketing & Reception Manager (Group & Sales) (109638-0325)
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About The Role
Thank you for your interest in joining us at Warwick Arts Centre. We are on a mission to create a dynamic, relevant, and artistically ambitious and sustainable arts centre and we need more great people to help us achieve our plans. Together we believe that audiences are at the heart of our vision and this post is pivotal to succeeding in our ambitions.
The Deputy Ticketing & Reception Manager (Group & Sales) is responsible for group sales and associated day welcome, box office reporting, supporting sales initiatives and memberships such as access scheme, film club, etc., supporting the ticketing and reception team and deputising for the Ticketing and Reception Manager as required.
The position supports the day-to-day work of the team of Ticketing and Reception staff (permanent, casual and volunteers), ensuring an efficient and effective digital-first sales and systems-focused operation integral to and with excellent visitor experience at the heart of day-to-day delivery.
Key Responsibilities
* Deliver a pro-active, efficient sales-focused ticketing and reception operation providing accurate and timely information to all visitors.
* Deliver a visible and warm welcome providing an excellent visitor experience at all times.
* Support and assist with CRM maintenance and administration.
* Proactively collaborate with WAC teams to support delivery of visitor experience / sales / WAC objectives / vision and mission.
We will consider applications for employment on a part-time or other flexible working basis, even where a position is advertised as full-time, unless there are operational or other objective reasons why it is not possible to do so.
About You
This is an exciting opportunity for a candidate with a passion for sales, upselling, and reporting who thrives supporting and nurturing team members & visitors. Candidates will be efficient and driven with a proactive attitude and excellent communication skills. This post will sit within the Ticketing & Reception team and report to the Ticketing & Reception Manager.
Hours for this role are set on a weekly rota that runs over a rolling 4-week period. The rota covers Monday – Sunday, morning through to evening. This post will have a mixture of administrative time and customer service hours across any given week. We operate across 363 days a year so our team does work over holiday periods.
How to Apply
CLOSING DATE: Tuesday 25th March 2025 at 11.55pm
Please Apply Through The Following Link:
Application Link
To apply please complete your essential personal details and attach a CV and cover letter by midnight on the closing date of Tuesday 18th March 2025. Your CV should include your most recent employment experience along with any additional relevant experience and education history. Your cover letter should detail how you meet the essential and desirable criteria for this post.
What we Offer
We will provide you with a great range of benefits, which include an attractive pension scheme, 26 days holiday plus Christmas closure, excellent learning and development opportunities, and savings on a wide range of products and services. We offer a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities.
We recognise the importance of a healthy work/life balance and offer you access to flexible working.
Our Commitment to Inclusion
Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse, and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued.
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