This range is provided by JLA Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We have a compelling vision to become one of the largest fire safety businesses in the UK.
By bringing together our three successful businesses and pooling our individual strengths, we will build a business with an enviable service and product offering for both our existing and new clients.
We will make JLA Fire an exciting place to be.
Role overview
Manage team of 4 to ensure timely billing of all customers, working closely with internal and external customers.
When you join the JLA family, you'll also gain access to an extensive benefits package.
We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
Key tasks
* Oversee the billing team ensuring timely billing and customer requirements met.
* Preparing and submitting applications for payment (AFP) to customers in line with deadlines following liaison with operations and the commercial team. Work closely with external Quantity Surveyors to ensure processes are understood and met, understanding any variations and challenging where needed. Challenge process to reduce future variations.
* Understand final account process of various customers.
* Creating and distributing daily billing reports. Communicating with Operations teams on deadlines.
* First review of credit notes requests.
* Implement a project to reduce credit note instances, working closely with the head of customer service and project teams to identify root causes.
* Ensure the billing team are dealing with customer and internal team queries correctly. Be first escalation point for issues, but train out knowledge of how to ensure queries dealt with correctly. Roll out SLA for Fire billing inbox.
* KPI reporting to the Central Finance Team.
* Assist the financial controller with revenue forecasting based on AFP.
* Working with credit control in order to achieve payment goals.
* Managing the billing team including setting objectives.
* Ensuring deal related invoices are sent in a timely manner following successful AFP and payment certificate process, especially at month end.
* Reduce instances of manual invoices understanding root cause of the need for them.
* Exception reporting to ensure all invoices are raised in a timely basis.
* Integration of newly acquired customers billing processes and billing requirements.
* Ensure correct coding of all invoices/credit notes.
* Identify and suggest improvements to end-to-end process to deliver a timelier correct billing and query resolution to our clients.
Knowledge and Skills
* Ability to prioritise workload effectively to meet business requirements.
* Motivated to work well individually and part of a team.
* Able to communicate with colleagues across all levels of the business.
* Able to deliver work to a high standard of detail and accuracy, with good attention for detail.
Experience
* Excellent communication and relationship building skills are key, as is a positive and flexible approach to your work.
* Able to work well under pressure and structure and prioritise own workload.
* Experienced working to tight deadlines and managing workload appropriately.
* Experience of Sage line 50.
* Good knowledge of Microsoft Office, particularly Excel.
* Minimum two years’ experience in a similar role.
* Experience of Microsoft Cash for Windows.
* Experience of working with an operating system in which invoices are raised and uploaded to Finance system.
* Experience of working across multiple regions.
* Experience of being a team leader.
Seniority level
Associate
Employment type
Full-time
Job function
Finance and Administrative
Industries
Facilities Services
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