Selexa Group are partnered with a leading technology client specialising in a number of technology development projects, utilised across a range of sectors and industries. The client have pioneered a revolutionary new precision metrology tool which has been qualified by industry leading semiconductor companies.
The Opportunity:
The Technical Customer Support Manager will provide leadership, management and planning for after-sales customer support and internal technical support to ensure products are maintained to specified standards. You will have led service teams previously, working onsite in the field delivering first-class service, with complex engineering systems.
Key Responsibilities:
1. Manage, coach and develop the Customer Support engineer team (currently 6 people)
2. Provide technical support and guidance to the team in the field
3. Manage the resolution of faults on Infinitesima products at customer sites and in-house
4. Manage and plan the installation and maintenance of products at customer sites and in-house
5. Monitor the performance and up-time of all company products
6. Work with Engineering and Production to determine the root cause of faults and implement reliability improvements
7. Travel to customer sites across Europe, USA and Asia (travel may reach 20% and be at short as well as planned notice)
Skills & Experience:
1. Bachelor's Degree in physical sciences, engineering discipline or equivalent experience
2. Minimum 5 years relevant experience
3. Experience in field service, technical support and CRM systems
4. Experience of mechanical, electronic and optical systems
5. Quality management system experience
6. Experience of working with any or all of: robotics; optical systems including lasers and fibres; electronics; electro-mechanics and vacuum systems
Benefits:
1. £(phone number removed) (depending on experience)
2. 25 days annual leave, death in service and private health care benefits, personal pension contributions of 4% with salary sacrifice and a generous EMI Share scheme
#J-18808-Ljbffr