Job Summary NHS Blood and Transplant collects over 7,000 blood donations every day providing vital blood and blood products that help to save and improve the lives of thousands of people every year. Our team provides a welcoming and special environment for our donors, ensuring they receive exceptional, first-class care. We save lives but we don t work in hospitals. We collect blood from donors in Donor Centres and in our community. As a Healthcare Assistant Blood Donation, you will have the opportunity to learn valuable skills and be an essential member of our team. You ll play a vital role in saving and improving lives daily in an environment where every day is different. We ll provide an extensive induction and training programme, including the Skills for Health Care Certificate which is recognised as a foundation to healthcare support throughout the NHS. Main duties of the job Your responsibilities will include:- Taking part in training to learn how to insert a needle into a donors arm to achieve a blood donation unit. Looking after our donors throughout their donation journey to ensure they have a positive experience and care. Ensuring all documentation from donors is recorded, keeping accurate records throughout the session. Encouraging donors to return by building relationships and delivering an exceptional customer experience. Ensuring the safe handling and management of blood products, needles and a range of equipment. You will be required to work variable hours and days, including evenings, weekends and bank holidays with appropriate notice of the rota. About You Experience and Knowledge Have experience of dealing with the public. Have experience of delivering a quality customer service. Be willing to learn new technology skills and undergo digital training. Qualifications and Training Have a good standard of numeracy and literacy. Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate. Hold a valid full UK Driving Licence with no more than 6 penalty points. Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process. About Us It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community. What we offer: 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years service and to 33 days after 10 years. NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions We ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role. If you are shortlisted for this role, you will need to attend in person for a blood collection session tour so we can provide you with more in-depth understanding of this role. This will be followed by a face-to-face interview. I regret that we are unable to arrange virtual interviews or tours. Please also note that our travel policy does not allow for the payment of travel expenses. Full and Part time hours are available. This vacancy will close at 23:59 on Thursday 12 th December 2024 Session Visit and Interviews are anticipated to be held on 9 th January 2025 subject to confirmation.