Leicester, United Kingdom | Posted on 23/01/2024
* Salary: £22,000 - £24,000 (Dependent on Experience)
* Country: United Kingdom
* Postal Code: LE1 5XY
Job Description
Customer Service Advisor – Full Time
Gigabit Networks is a high-growth Internet Service Provider, specializing in gigabit-capable connectivity for residential homes and businesses across the UK.
As part of a rapidly growing service team within Gigabit Networks, we need smart, energetic, self-starters who can support our residential and business customers during installation and the duration of their contract with Gigabit Networks.
The day-to-day tasks of this role are listed below:
* Delivery of service for our consumer customers for services including FTTP and SIP phone overlay.
* Liaising with sales staff to ensure we have all the details needed to provision a service.
* Liaising with suppliers to ensure the smooth delivery of a service from order to delivery.
* Walking the customer through the order process to ensure they are updated at every step.
* Ensuring that a customer’s service has been delivered correctly and that they have everything they need post order.
* Passing all order details to billing to ensure we recognize the revenue as soon as possible.
* Being the first line of support running basic checks from workflow before handing customers over to our 2nd line technical support team for their issues to be resolved.
Requirements
* Excellent communication skills.
* Highly organized, team player who can work on own initiative.
* Can-do attitude and understanding of putting the customer first.
* Ability to use Office products such as Word, PowerPoint, Excel, etc.
* Ability to work on-site or remotely (if hybrid).
* Previous work experience in a telephone-based customer services role.
* Knowledge of telecoms or IT services.
* Previous knowledge or use of Zoho/CRM systems.
For this role, we will be offering a competitive salary relevant to experience as well as company benefits such as a pension, cycle to work scheme, health care, and the ability to occasionally work from home.
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