Description Brands Operations Coordinator - 12 Month Fixed Term Contract Let's Take it On Branded Operations £22,000 - £26,000 Hybrid: Enderby/Pontefract/Home working Next is the biggest fashion and lifestyle retailer within the UK & Europe’s largest online clothing retailer. There are over 500 stores in the UK, representing 8.3million square feet of retail space. We have around 45,000 employees. We have 8 million customers on the website selling in 72 countries selecting from 280 million products which are sold by us each year. Our brand is highly trusted. Everything we do represents genuine value for money. Your role We are seeking a highly organised and detail-oriented Warehouse Operations Coordinator to join our team. In this role, you will be responsible for a variety of tasks centred around intake, stock management, and issue resolution within our warehouse facility. Your primary responsibilities will include managing stock compliance, resolving refurbishment issues, addressing delivery queries, and overseeing the returns process for faulty and unidentifiable goods. Please note that this role will require you to split your time between the warehouses in Pontefract and Head Office in Enderby. You will be required to be in the Head Office OR at the Warehouse four days per week as needed, and one day working from home per week. Responsibilities: - Record, report, and resolve delivery-related queries, including refurbishment and compliance issues. - Develop and manage reporting on the Stock Tracking System (STS) and take action according to the established rule set. - Monitor and report on branded stock in rework, ensuring alignment with Warehouse KPIs. - Collaborate with the refurbishment and intake teams to resolve post-delivery refurbishment and compliance issues, ensuring adherence to quality standards. - Manage delivery-related queries, including shipment tracking, investigating delays, and coordinating with Brands and the Supply Chain team. - Handle the returns process for faulty and unidentifiable goods, ensuring compliance within guidelines and refurbishment procedures. - Support the stock transfer process back to Brands. - Conduct regular stock checks to maintain accuracy and completeness of inventory records. - Address non-compliance issues and coordinate rework activities to minimise loss and maintain stock integrity. About you You will have previous experience in warehouse operations or a related field, bringing strong organisational skills and keen attention to detail. You should be adept at managing stock and resolving issues efficiently while maintaining accuracy. Excellent communication skills are essential, as you will be expected to address queries and coordinate effectively with internal teams, suppliers, and logistics partners. Proficiency in inventory management systems and computer applications for data entry and analysis is important, allowing you to maintain smooth operations. You thrive in a fast-paced warehouse environment, are capable of prioritising tasks effectively, and possess a solid understanding of stock compliance standards and procedures. A problem-solving mindset and the ability to make sound decisions under pressure are key attributes for success in this role. Your team Our Branded Operations team is a diverse group of talented and hardworking individuals who thrive in a relaxed and friendly environment. We believe in a non-hierarchical culture where everyone's voice is valued, and personal and professional development is strongly encouraged. We are passionate advocates of upskilling, always looking for ways to grow and improve together. As a close-knit team, we enjoy spending time together, whether it's grabbing lunch, socialising after work, or collaborating to create new ideas. We act as a supportive function within the organisation, always ready to lend a hand and collaborate to achieve our goals. Your benefits We’ll discuss more of what you’ll get when you work for Next at interview, but here’s an overview of what you can expect: Profit–related bonus 23 days holiday plus bank holidays Contributions into a pension scheme Sharesave scheme, which allows you to invest in Next and claim your share of our success A fantastic restaurant, coffees shops and juice bar Staff shop Free parking on-site, including car sharing Free company bus service to and from Leicester city centre and other areas 25% staff discount on most Next products – either in our stores or delivered directly to your desk On-site nursery (salary sacrifice scheme) in Leicester National and local discounts on goods and services A digital GP healthcare service Sponsorship Candidates wishing to apply who would require sponsorship for this role will be required to meet the Home Office sponsorship requirements. For further information please see: https://www.gov.uk/skilled-worker-visa .