Post Title: Receptionist
Site Location: BH Live Active – Mountbatten – Portsmouth
Salary: £23,861 per annum
Hours: 40 per week
Contract Type: Permanent
The role:
BH Live is recruiting for a Receptionist to join our busy team at the Mountbatten Leisure Centre in Portsmouth. This is a busy role, providing high-quality customer service to all our customers and ensuring that our customers’ needs are fully met.
We operate Portsmouth’s flagship leisure and event venue in partnership with Portsmouth City Council. Located in the heart of Hilsea, Mountbatten is located just a short distance from Portsmouth’s city centre.
Due to the nature of our business, you will work on a shift rota basis, working 8 hours per day, 5 days a week. This will include working on weekends, evenings and bank holidays. The early shift starts at 6am and the late shift finishes at 10.30pm.
You will:
1. Provide customer service and assist and advise all our customers in a polite and friendly manner, to make their visit to the centre an enjoyable experience.
2. Be responsible for the collection, control, and reconciliation of income in line with the centre’s procedure on cash handling.
3. Administer a booking system.
4. Administer and maintain membership schemes.
5. Assist with the administration of all centre’s courses, parties, and activities.
6. Assist with membership sales and enquiries.
7. Present to the public a high personal standard of appearance and presentation as per the centre’s staff charter.
8. Assist with general clerical duties including typing, preparation of literature and notices.
9. Assist with issuing leisure cards.
10. Operate our switchboard ensuring calls are dealt with promptly and efficiently.
11. Assist with the review and implementation of new systems applicable to the efficient operation of the customer service area.
To be successful you will need:
1. A genuine passion for providing an excellent customer-focused service with great communication skills.
2. You will need to be flexible in your approach to your working hours and be available to work the hours that the site is open on a rota basis, this includes working evenings, weekends, and bank holidays.
We offer:
1. Onsite parking
2. Training and development opportunities
3. BH Live Active - Gym membership
4. Health cash plan
5. Employee Assistance
6. Company pension matched up to 6% contributions
7. Colleague discount on food and drink
8. Colleague recognition
9. Birthday / Celebratory day off
10. Loyalty Rewards
About us:
Champions of community engagement, health and wellness across Dorset, Hampshire, and London
BH Live, a registered charity and social enterprise, is a leading operator of sports and leisure centres, theatres, and event venues. Driven by a mission to improve communities BH Live is dedicated to providing inclusive cultural experiences and promoting physical activity for all.
With a strong commitment to accessibility and community engagement, BH Live continues to enhance the quality of people’s lives, health and wellbeing in the communities it serves.
For more visit bhlive.org.uk.
To apply:
Please click here to view the job description for more details on this role.
All applications are to be made via our careers site: https://careers.bhlive.org.uk/
BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.
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