Job Title: Support Engineer (2nd Line)
Location: Reigate, United Kingdom
Work Mode: Hybrid- 3days onsite per week
Package: Competitive + Benefits
Start Date: ASAP
Permanent Role: Yes
Job Responsibilities And Requirements:
* Managed by the Operations Lead
* Provide strong 2nd line technical support to end users across the business, focusing on Microsoft desktop and application operating environment.
* Diagnose and resolve a wide range of technical issues, focusing on end-user technologies and supporting platforms.
* Provide excellent customer service and be a first point of call for IT support queries from internal staff. This could be via the service desk platform, phone, email, Teams, or face-to-face.
* Administer the service desk and act upon requests for change
Benefits:
You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business.
The benefits include;
* Contributory pension
* Extra holiday purchase
* 4x life insurance policy
* Private medical insurance
Equal Opportunities:
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace.
All applicants welcome!