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NARS Resident Senior Artist - Selfridges Exchange Square (37.5 Hours)
Date: 3 Jan 2025
Location: Manchester
Resident Senior Artist
Reports to: Area Sales & Education Manager NARS
Job Location: Selfridges, Exchange Square
Contract type: Permanent Contract, 37.5 hours per week over 5 days
Hourly rate: £14.62
MISSION
NARS inspires self-expression, creativity and artistry - bringing high-fashion, high-style and forward thinking to beauty. As a Supervisor you will be bringing this vision to our customers on counter. Your passion for artistry, service and leading people is key. As part of the counter management team, you will help to deliver a successful business through the motivation and engagement of your team members.
To deliver our strong Growth & Profitability ambitions, we will follow 4 strategic streams:
1. Leverage our unique portfolio of Beauty brands across all 3 categories
2. Stay agile and capture new retail opportunities
3. Create a great place to work in Beauty
Our first strength is Make-up, led by NARS, the No 8 brand in the UK market with incredible success globally.
RESPONSIBILITIES:
* Drive the Counter appointment business to deliver KPI expectations of pre-booked appointments and conversion rates. Deliver elevated level of service and artistry skill to customers through service menu.
* Achieve personal goals and targets set on a daily basis.
* Follow direction of NARS Lead Artist & Events Manager for event calendar focuses and attend development sessions set out to provide skills required to deliver the quarterly events strategy.
* Lead on and off counter events in line with given targets, that focus on customer acquisition and driving incremental sales.
* Identify external partnerships opportunities to reach a new customer base outside of store.
* Build the counter event strategy and activity plans focused around new product launches and core focus areas.
* Build solid relationships with relevant stakeholders, department store managers and staff as well as external businesses for events and collaborations.
EXPERIENCE AND ENGAGEMENT:
* Be the NARS brand ambassador through image, artistry, passion and performance.
* Role model NARS image and performance guidelines with a focus on the NARS experience when serving customers.
* Manage virtual tools and services available to the customer including consultations, online masterclasses and social media communication.
* Collate results from event and appointment activities carried out and report to Business Manager.
* Bring NARS artistry to life through on counter activity days, briefings and reinforce brand authority to customers.
* Coach Artists in the art of customer behaviours and consumer trends.
* Ensure best practice and counter standards are met to ensure the customer experience.
* Represent the counter and have a proactive presence on NARS social media platforms.
ARTISTRY:
* Lead team meetings and conduct artistry/service driven workshops based on store specific training needs.
* Develop the in store Artists on their artistry, product knowledge and application techniques.
* Conduct shop floor coaching/co-serving to develop the skill set of our artistry team.
* Support management team in identifying service and artistry development opportunities.
* Attend Senior Flagship advanced artistry training sessions.
* Support National Lead Artist and Events Manager in NARS in Artistry development and brand building projects when required.
* Carry out trade tests for potential new employees or promotions.
PROFILE, SKILLS AND EXPERIENCE REQUIRED:
* Previous experience of working within the retail and beauty industry in high profile locations.
* Proven high level of artistry experience through portfolio (on or offline).
* Professional appearance & grooming standards represent NARS style grooming guidelines.
* Goal oriented with a strong commercial mindset.
* Excellent communication, leadership and organizational skills.
* Understanding of coaching and people development.
* Flexible working days including weekend and evenings.
* Alignment with the group’s “Trust8” working principles.
DEMONSTRATED SUCCESS IN:
* On counter leading from the front in excellence in performance to target and an elevated level of artistry and service.
* Management experience with excellent leadership skills.
* Demonstrated growth of appointment business in store.
* Experience of leading an event/outreach strategy with proven results.
THE BENEFITS YOU’LL LOVE:
* 30 days holiday, including bank holidays, increasing with service.
* Generous discretionary commission scheme.
* Contributory pension scheme – 5% employer contribution.
* Enhanced parental allowance.
* Life Assurance up to x2 your salary.
* Access to Retail Trust.
* Annual performance and development reviews.
POSITION REFERENCE NUMBER: 14893
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