Head of client support services [software products]

Home based, minimum of 1 day in Milton Keynes office + team days as required

Salary C. £45,000

Key Knowledge / Experience

Experience working with software developers and software development projects and of being the interface between development / support and the client

Experience of dealing with technical/IT developer staff and enjoy working with technology solutions

Highly organised with a completer finisher mentality

Extremely comfortable and competent with IT systems and, ideally, data reporting tools, which have been used effectively and regularly in previous roles

Experience of support ticketing systems is advantageous, but training will be provided

Curiosity with a desire to understand problems and locate the best solutions

Strong interpersonal skills, with a proven track record of developing strong relationships across mixed teams with the ability to remain courteous and calm even when busy

A naturally strong administrator who enjoys keeping records and takes pleasure in systems and process that drive departmental efficiency

Comfortable taking ownership for personal actions and decisions