The Sales & Marketing team look after our customers and help them through one of the most important parts of their lives; finding and buying a new home. We pride ourselves on putting customers first, and sales and marketing are a key part in making that vision a reality. Our Sales & Marketing teams, both locally and nationally, work together to make sure we’re showing people the perfect home for them. There’s a wide variety of roles that include building and maintaining websites, running marketing campaigns, answering customers’ questions, being on hand to guide and support them through the purchase and personalisation of their brand new home; and of course making sure they’re happy after they’ve bought.
Reporting to the Sales Office Manager or Senior Sales Manager, to manage all part exchange properties both on the buy in and sale on to our customers’ satisfaction, whilst endeavouring to make a profit on re-sales.
You will be expected to:
* Ensure client extras are completed on time and with correct payment.
* Process reservations and supporting on-site staff in exchanges and completions, coordinating all necessary paperwork.
* Collate updates on Sales Inspections and New Home Tours to confirm that settlements are occurring.
* Complete extensive list of weekly and monthly reports e.g. competitor analysis, reservations; outstanding missives; legal completion statistics; data schedules; revenues; availability; releases; costs; deposits, etc and ensuring that the reports are completed on time.
* Maintain and update enquiries database.
* Generate general letters/memos, e.g. pre-contract meeting letters, 28-day intention to complete letters, welcome letters.
* Liaise with customers, suppliers and service providers to coordinate works and ensure a smooth workflow between departments and with Head Office.
* Perform general office administration tasks as and when required to meet the needs of the department – e.g. faxing, filing, photocopying, fielding telephone calls.
* Liaise with Brokers, Solicitors and the Sales team to check that mortgage and legal processes are proceeding at the correct pace.
* Processing of credit and debit card transactions or use of card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS).
* Undertake appropriate training on PCI DSS at induction and then ongoing as required / stated by the business.
To be successful in the role, we are looking for:
* I T literate – intermediate level of proficiency with MS office programmes including Outlook, Word, Excel.
* Legal and / or estate agency background desirable.
* Professional and proficient manner when dealing with internal and external customers.
* Proactive, able to prioritise workload.
* Flexible in terms of workload.
As part of working for Barratt Redrow PLC and specifically for this role we offer:
* Competitive Bonus Scheme
* Private Medical Cover - Single Cover
* 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
Today’s housebuilding professional need tomorrow’s benefits, so they’re ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world.
Private medical cover
Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more — including physio and talking therapies. You can even add family members.
Pension
First-class pension schemes with the option of up to 10% employer contributions.
Annual Health Assessment
All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing.
As well as a competitive salary, we offer many ways to make life more affordable – from access to employee loans and savings accounts, to house purchase discounts.
Cycle to Work scheme, reduced hotel rate, discounts at major retailers… These make a massive difference to the quality of your lifestyle.
So much more…
From death in service, paid volunteer and study leave, enhanced family friendly policies (including our Parents and Carers leave) to a share buying scheme, we have an incredible range of additional benefits.
About Eastern Counties
We’re proud to create homes that are built to last and help bring to life a brighter future for modern families. As one of the largest residential property development companies in the UK, we’re committed to building smarter homes that are kinder to the planet and suit people who are just starting out on their home-owning journey.
Putting diversity and inclusion front and centre
We know that a diverse team is better for our customers, makes us a more attractive employer and results in a stronger, more sustainable business. Which is why we're so committed to developing our inclusive culture.
Thinking ahead to leave a better world behind
We’re building a sustainable tomorrow, one house and one community at a time. Our commitment to our customers is rooted in every decision and day-to-day action we take.
See how our colleagues are building tomorrow together.
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