We are seeking an experienced individual to join our team as a Remediation Programme Consultant to help set up and lead a remediation programme for borrowers in financial difficulty. If you have hands-on experience in designing and implementing arrears programmes and are familiar with compliance within retail banking, we would love to hear from you!
Key Responsibilities:
* Design and lead a remediation programme for borrowers in arrears or financial difficulty.
* Develop processes and document the approach for handling subprime customers.
* Collaborate with key stakeholders to ensure alignment across teams.
* Provide guidance on compliance within retail banking and ensure that remediation processes meet regulatory standards.
* Manage and track the implementation of arrears management strategies.
* Contribute to continuous improvement of programme processes and compliance standards.
Requirements
* Retail banking background, particularly in compliance and remediation.
1. Proven experience in designing and managing arrears management programmes, with a hands-on approach to process design and documentation.
2. Experience working with subprime customers and understanding of the complexities in dealing with financial difficulty.
3. Previous experience at a Manager level in a Big 4 consulting firm or equivalent.
4. Strong under...